cisco finesse Agent Desktop & live chat: UCCX( PCCE version 12.0)
Budget: $30 – $250 USD
Expected Wait Time for Customer scope
• Customers who called IVR and wanted to talk with our agent should know the expected wait time before connecting with them.
• The expected wait time should be only hours and minutes.
• The expected wait time should be both in Arabic and English.
Questioners & Answers
Question: Maximum Estimated time required for which the caller should be alerted. ?
Answer: There should be not maximum time
-Question: does the current Call flows/scripts have separate Arabic and English call flow?
Answer: yes
Questions: Will prompts to be played for estimated time, need to be customized. who will be responsible to provide the same?
Answers: We have somewhat we contract with but he has to be paid from your side since he did all the voices in IVR and we don’t want to have many voices
• Customers who called IVR and wanted to talk with our agent should know the expected wait time before connecting with them.
• The expected wait time should be only hours and minutes.
• The expected wait time should be both in Arabic and English.
Questioners & Answers
Question: Maximum Estimated time required for which the caller should be alerted. ?
Answer: There should be not maximum time
-Question: does the current Call flows/scripts have separate Arabic and English call flow?
Answer: yes
Questions: Will prompts to be played for estimated time, need to be customized. who will be responsible to provide the same?
Answers: We have somewhat we contract with but he has to be paid from your side since he did all the voices in IVR and we don’t want to have many voices