IT Help Desk Technician
Budget: $15 – $25 USD
We are currently looking for an IT Help Desk Technician to join our team. The primary task of this position will be to troubleshoot and resolve endpoint issues for remote employees, ranging from basic requests to complex issues that require immediate resolution or escalation.
Responsibilities
Respond to requests for technical assistance over the phone or via a ticketing system [30%]
Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%]
Identify and escalate situations requiring urgent attention [10%]
Triage and redirect issues and requests to the correct resource [30%]
Working with Active Directory, Office 365 and Windows server daily
Participate in projects when required
Resolve issues through the ticketing system on first touch whenever possible
Responsibilities
Respond to requests for technical assistance over the phone or via a ticketing system [30%]
Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%]
Identify and escalate situations requiring urgent attention [10%]
Triage and redirect issues and requests to the correct resource [30%]
Working with Active Directory, Office 365 and Windows server daily
Participate in projects when required
Resolve issues through the ticketing system on first touch whenever possible