Get Plex Media Server (on a QNAP 251+) working remotely -- 2

I have my Plex Media Server running from the QNAP server but the recent update to the media server (manual update) killed it completely. I'm looking for someone is is very knowledgeable about the QNAP architecture as well as Plex Media Server (gotta know about both; I'm not looking for a "I know lots about computers" kind of person) that can get the Plex Media Server working again and maybe look into the HTTPS so it's more secure but I can still access all the files remotely (as I can do now- but the Plex is down). Thank you :) I have all the passwords in order to access the QNAP but do not have physical access to it. I recently updated it's firmware.