Interactive Power BI Dashboard Development
Budget: $8 – $15 USD
I'm looking for an experienced Power BI developer to create an interactive dashboard for monitoring and analyzing customer support performance.
Key Objectives:
- Visualize ticket volume trends over time.
- Measure average response and resolution times.
- Analyze agent performance and customer satisfaction (CSAT).
Visualizations Needed:
- Line charts for ticket trends.
- Bar charts for agent performance.
- KPI cards for average response/resolution times.
- Pie charts for ticket categories.
Functionality Requirements:
- Filters by date, agent, and ticket priority.
- Drill-down capability into individual tickets.
- Automatic daily refresh via scheduled updates.
- Export reports to PDF.
User Permissions:
- Customer support managers will have access to all data.
- Agents will only see their own performance metrics.
The dashboard should be compatible across desktop, tablet, and mobile devices.
Ideal Skills and Experience:
- Proficiency in Power BI.
- Experience with data import from CSV and Excel.
- Strong visualization and dashboard design skills.
- Knowledge of customer support metrics is a plus.
Timeline: First version needed within 1 week; daily data refresh is essential.
Please provide examples of similar work done.
Key Objectives:
- Visualize ticket volume trends over time.
- Measure average response and resolution times.
- Analyze agent performance and customer satisfaction (CSAT).
Visualizations Needed:
- Line charts for ticket trends.
- Bar charts for agent performance.
- KPI cards for average response/resolution times.
- Pie charts for ticket categories.
Functionality Requirements:
- Filters by date, agent, and ticket priority.
- Drill-down capability into individual tickets.
- Automatic daily refresh via scheduled updates.
- Export reports to PDF.
User Permissions:
- Customer support managers will have access to all data.
- Agents will only see their own performance metrics.
The dashboard should be compatible across desktop, tablet, and mobile devices.
Ideal Skills and Experience:
- Proficiency in Power BI.
- Experience with data import from CSV and Excel.
- Strong visualization and dashboard design skills.
- Knowledge of customer support metrics is a plus.
Timeline: First version needed within 1 week; daily data refresh is essential.
Please provide examples of similar work done.