Quality Assurance (QA) Specialist for Chat Monitoring - Spanish Required
Budget: $2 – $8 USD
We are searching for a meticulous and dedicated Quality Assurance Specialist to monitor and evaluate chat interactions within our company. Your core responsibility will be to identify and document any discrepancies or issues found in our sales and customer service chat interactions and report these directly to our Commercial Coordinator.
Responsibilities:
Monitor and evaluate chat interactions on our platform, which operates on respond.io.
Clearly understand Spanish-language interactions, identify and document any shortcomings, deviations, or errors.
Provide clear, actionable feedback in Spanish to the Commercial Coordinator, ensuring they can adequately address the sales and customer service teams.
Collaborate with our sales and customer service teams to ensure strict adherence to company regulations.
Continuously update and maintain a record of all observed issues for future reference and action.
Requirements:
Fluent in Spanish (both written and spoken) to accurately understand conversations and provide feedback.
Previous experience in Quality Assurance or a related field is advantageous.
Strong analytical and observational skills.
Ability to give constructive feedback.
Solid communication skills and the capacity to work within a team structure.
Familiarity with the sales and customer service processes, as well as the respond.io platform.
Responsibilities:
Monitor and evaluate chat interactions on our platform, which operates on respond.io.
Clearly understand Spanish-language interactions, identify and document any shortcomings, deviations, or errors.
Provide clear, actionable feedback in Spanish to the Commercial Coordinator, ensuring they can adequately address the sales and customer service teams.
Collaborate with our sales and customer service teams to ensure strict adherence to company regulations.
Continuously update and maintain a record of all observed issues for future reference and action.
Requirements:
Fluent in Spanish (both written and spoken) to accurately understand conversations and provide feedback.
Previous experience in Quality Assurance or a related field is advantageous.
Strong analytical and observational skills.
Ability to give constructive feedback.
Solid communication skills and the capacity to work within a team structure.
Familiarity with the sales and customer service processes, as well as the respond.io platform.