Troubleshoot Connectwise Control after update
Budget: $30 – $250 USD
Hello.
We are hosting our own remote support software similar to TeamViewer called ConnectWise Control.
This is hosted on our own servers, and we have this built into our software so that customers can just click one button to create the support sessions which then a customer support staff can connect to the computer. We have now updated this software, and we need to make some adjustments to make it work again.
The upgrade has gone from 19.6.29490.7513 to 23.9.8.8811.
After the update the server is throwing some errors;
Server Error in '/' Application. Compilation Error Description: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately. Compiler Error Message: CS1501: No overload for method 'TryLogin' takes 4 arguments The specific lines with error will be provided by request
The API reference can be found here;
https://docs.connectwise.com/ConnectWise_ScreenConnect_Documentation/Developers/Session_Manager_API_Reference
We will need is a small sample software (In C#) that connects to our server and create a support session. The software should connect to our servers and create the support session with the computer name where the software is run. We also have a similar sample software that connects to our old server if that could be of any help. Just ask if there is any questions.
We are hosting our own remote support software similar to TeamViewer called ConnectWise Control.
This is hosted on our own servers, and we have this built into our software so that customers can just click one button to create the support sessions which then a customer support staff can connect to the computer. We have now updated this software, and we need to make some adjustments to make it work again.
The upgrade has gone from 19.6.29490.7513 to 23.9.8.8811.
After the update the server is throwing some errors;
Server Error in '/' Application. Compilation Error Description: An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately. Compiler Error Message: CS1501: No overload for method 'TryLogin' takes 4 arguments The specific lines with error will be provided by request
The API reference can be found here;
https://docs.connectwise.com/ConnectWise_ScreenConnect_Documentation/Developers/Session_Manager_API_Reference
We will need is a small sample software (In C#) that connects to our server and create a support session. The software should connect to our servers and create the support session with the computer name where the software is run. We also have a similar sample software that connects to our old server if that could be of any help. Just ask if there is any questions.