AI-Based Voice Call Centre Platform (Demo-Ready / with CRM & API Integrations)
Budget: $250 – $750 USD
Project Description:
We are looking for a fully developed, production-ready AI-based Voice Call Centre platform that can be white-labelled or integrated into our BPO and technology offerings.
The solution must already be built and demo-ready, not developed from scratch. We prefer vendors who can provide a working demo or sandbox environment for evaluation.
Key Requirements:
- AI Voice Agent with Natural Language Understanding (NLU):
- Human-like, natural voice interaction (male/female options)
- Multi-lingual support (at least English + 1 other language)
- Ability to handle both inbound and outbound voice calls
Features & Capabilities:
- Configurable call flows & dynamic responses
- Real-time and post-call call analytics, transcripts, and logs
- Ability to transfer or escalate to human agent if needed
- Call recording and logging capabilities
Integration Support:
- CRM integration (e.g., Salesforce, Zoho, HubSpot, etc.)
- Third-party system APIs (REST or GraphQL)
- SMS gateway integration (Twilio, Vonage, etc.)
- Payment gateway integration for transactional use cases
Deployment & Scalability:
- Cloud-hosted or on-premise options
- Scalable architecture to handle thousands of concurrent sessions
- Admin dashboard with role-based user controls
Additional Features (Preferred):
- Voice biometric or caller intent detection
- WhatsApp or omnichannel messaging add-ons
- Voicebot fallback to SMS/chat when needed
Our Use Cases:
- Customer service helpline
- Appointment confirmations/reminders
- Order tracking and delivery updates
- Survey and feedback collection
- Automated payment and billing calls
Deliverables Expected:
- Access to a working demo or sandbox version of the solution
- Documentation on API integrations and configuration options
- Deployment and onboarding support
- Licensing/pricing structure (per call, concurrent user, etc.)
To Apply, Please Include:
- Link to your demo or product video
- A brief on your platform’s architecture and core features
- Technologies used (e.g., Dialogflow, Amazon Lex, custom NLU, etc.)
- Integration documentation or capability overview
- Timeline for implementation and any customisation
- Pricing model
Note:
Only ready-to-deploy platforms will be considered. This is not a request for a development-from-scratch proposal.
We are looking for a fully developed, production-ready AI-based Voice Call Centre platform that can be white-labelled or integrated into our BPO and technology offerings.
The solution must already be built and demo-ready, not developed from scratch. We prefer vendors who can provide a working demo or sandbox environment for evaluation.
Key Requirements:
- AI Voice Agent with Natural Language Understanding (NLU):
- Human-like, natural voice interaction (male/female options)
- Multi-lingual support (at least English + 1 other language)
- Ability to handle both inbound and outbound voice calls
Features & Capabilities:
- Configurable call flows & dynamic responses
- Real-time and post-call call analytics, transcripts, and logs
- Ability to transfer or escalate to human agent if needed
- Call recording and logging capabilities
Integration Support:
- CRM integration (e.g., Salesforce, Zoho, HubSpot, etc.)
- Third-party system APIs (REST or GraphQL)
- SMS gateway integration (Twilio, Vonage, etc.)
- Payment gateway integration for transactional use cases
Deployment & Scalability:
- Cloud-hosted or on-premise options
- Scalable architecture to handle thousands of concurrent sessions
- Admin dashboard with role-based user controls
Additional Features (Preferred):
- Voice biometric or caller intent detection
- WhatsApp or omnichannel messaging add-ons
- Voicebot fallback to SMS/chat when needed
Our Use Cases:
- Customer service helpline
- Appointment confirmations/reminders
- Order tracking and delivery updates
- Survey and feedback collection
- Automated payment and billing calls
Deliverables Expected:
- Access to a working demo or sandbox version of the solution
- Documentation on API integrations and configuration options
- Deployment and onboarding support
- Licensing/pricing structure (per call, concurrent user, etc.)
To Apply, Please Include:
- Link to your demo or product video
- A brief on your platform’s architecture and core features
- Technologies used (e.g., Dialogflow, Amazon Lex, custom NLU, etc.)
- Integration documentation or capability overview
- Timeline for implementation and any customisation
- Pricing model
Note:
Only ready-to-deploy platforms will be considered. This is not a request for a development-from-scratch proposal.