WhatsApp-Integrated Ordering System for TFC
Budget: ₹12,500 – ₹37,500 INR
Software Requirements Specification (SRS)
THE FRESH CHICKEN HOUSE (TFC)
WhatsApp Ordering & Order Management System
Version: 1.0
Prepared by: Yatish Gowda
Project: THE FRESH CHICKEN HOUSE (TFC)
---
1. Project Overview
THE FRESH CHICKEN HOUSE (TFC) is building a premium fresh chicken retail and hyperlocal delivery platform.
The objective is to develop a WhatsApp-based ordering system that allows customers to place an order in under 2 minutes, while automatically collecting all required information and reducing manual work.
The system should be simple, fast, user-friendly, and scalable.
---
2. Business Goals
Reduce order-taking time
Eliminate order mistakes
Improve customer experience
Automate order management
Increase repeat customers
Prepare the business for multiple outlets
---
3. Customer Journey
Welcome Screen
Display:
Welcome to THE FRESH CHICKEN HOUSE
Fresh • Hygienic • Made-to-Order
Buttons:
Order Now
Today's Price
Store Location
Contact Us
Customer Reviews
---
4. Product Selection
Products:
Broiler Chicken
Giriraj Chicken
Country (Nati) Chicken
Boneless
Skinless
Whole Chicken
Curry Cut
Chicken Liver
Chicken Gizzard
Chicken Feet
Chicken Mince
Ready-to-Cook Packs
Other Products
Every product should display:
Price
Availability
Product Image
---
5. Quantity Selection
Customer chooses
500g
750g
1kg
1.5kg
2kg
Custom Quantity
---
6. Cutting Preference
Options
Curry Cut
Biryani Cut
Small Pieces
Medium Pieces
Large Pieces
Whole
Boneless
Skinless
---
7. Add-on Products
Suggest products before checkout
Examples
Ginger
Garlic
Lemon
Curry Leaves
Coriander
Green Chilli
Eggs
Masala
Ready-to-Cook Mixes
---
8. Customer Information
Automatically collect
Name
Mobile Number
House Number
Apartment Name
Street
Landmark
Google Maps Location
PIN Code
Delivery Instructions
---
9. Delivery Selection
Options
Deliver ASAP
Schedule Delivery
If Scheduled
Choose Date
Choose Time Slot
---
10. Payment
Payment Methods
Cash on Delivery
UPI
Online Payment
Customer receives payment confirmation.
---
11. Order Summary
Display
Customer Name
Order Number
Products
Weight
Cut Type
Delivery Address
Delivery Time
Delivery Charges
Discount
Taxes (if applicable)
Grand Total
Payment Method
---
12. Order Confirmation
Generate Order ID
Example
TFC-000125
Display
Thank you for ordering from TFC.
Estimated Delivery
35–45 Minutes
---
13. Customer Notifications
Automatically send updates
Order Received
Processing
Cutting
Packing
Out for Delivery
Delivered
Please Rate Your Experience
---
14. Admin Dashboard
Dashboard should display
Today's Orders
Today's Revenue
Pending Orders
Orders in Processing
Orders Out for Delivery
Completed Orders
Cancelled Orders
Delivery Performance
Customer List
Top Selling Products
Repeat Customers
---
15. Order Management
Admin should be able to
Accept Orders
Reject Orders
Edit Orders
Assign Delivery Staff
Print Invoice
Update Order Status
---
16. Delivery Dashboard
Delivery Boy should receive
Customer Name
Address
Google Maps Navigation
Phone Number
Order Value
Payment Type
Order Status
---
17. Inventory
Automatically deduct stock after every order.
Show
Current Stock
Low Stock Alert
Out of Stock Alert
Daily Consumption
---
18. Reports
Daily Sales
Weekly Sales
Monthly Sales
Product-wise Sales
Customer Purchase History
Delivery Performance
Inventory Report
Profit Report
Expense Report
---
19. Customer Features
Repeat Previous Order
Save Multiple Addresses
Favourite Products
Wishlist
Referral Program
Loyalty Points
Coupons
Birthday Offers
Festival Offers
Order History
---
20. Future AI Features
AI Order Assistant
Voice Ordering
Recipe Suggestions
Cooking Tips
AI Product Recommendations
Demand Prediction
Sales Forecast
---
21. Integrations
WhatsApp Business API
Google Maps
UPI Payment Gateway
Billing Software
Inventory Management
SMS Notifications
Email Notifications
---
22. Security
OTP Verification
Secure Customer Data
Admin Login
Employee Login
Role-Based Access
Backup System
---
23. Performance Requirements
Customer should complete ordering within 2 minutes
Dashboard should load in less than 3 seconds
Support 1,000+ orders per day
99.9% system uptime
Mobile-friendly interface
---
24. Project Vision
The goal is not just to build a WhatsApp chatbot.
The goal is to create a smart digital ordering ecosystem that provides a premium customer experience, reduces operational workload, minimizes errors, and supports TFC's expansion from a single store to multiple outlets across Bengaluru and beyond.
Prepared for: Software Developers / WhatsApp API Developers
Project Owner: Yatish Gowda
Company: THE FRESH CHICKEN HOUSE (TFC)
THE FRESH CHICKEN HOUSE (TFC)
WhatsApp Ordering & Order Management System
Version: 1.0
Prepared by: Yatish Gowda
Project: THE FRESH CHICKEN HOUSE (TFC)
---
1. Project Overview
THE FRESH CHICKEN HOUSE (TFC) is building a premium fresh chicken retail and hyperlocal delivery platform.
The objective is to develop a WhatsApp-based ordering system that allows customers to place an order in under 2 minutes, while automatically collecting all required information and reducing manual work.
The system should be simple, fast, user-friendly, and scalable.
---
2. Business Goals
Reduce order-taking time
Eliminate order mistakes
Improve customer experience
Automate order management
Increase repeat customers
Prepare the business for multiple outlets
---
3. Customer Journey
Welcome Screen
Display:
Welcome to THE FRESH CHICKEN HOUSE
Fresh • Hygienic • Made-to-Order
Buttons:
Order Now
Today's Price
Store Location
Contact Us
Customer Reviews
---
4. Product Selection
Products:
Broiler Chicken
Giriraj Chicken
Country (Nati) Chicken
Boneless
Skinless
Whole Chicken
Curry Cut
Chicken Liver
Chicken Gizzard
Chicken Feet
Chicken Mince
Ready-to-Cook Packs
Other Products
Every product should display:
Price
Availability
Product Image
---
5. Quantity Selection
Customer chooses
500g
750g
1kg
1.5kg
2kg
Custom Quantity
---
6. Cutting Preference
Options
Curry Cut
Biryani Cut
Small Pieces
Medium Pieces
Large Pieces
Whole
Boneless
Skinless
---
7. Add-on Products
Suggest products before checkout
Examples
Ginger
Garlic
Lemon
Curry Leaves
Coriander
Green Chilli
Eggs
Masala
Ready-to-Cook Mixes
---
8. Customer Information
Automatically collect
Name
Mobile Number
House Number
Apartment Name
Street
Landmark
Google Maps Location
PIN Code
Delivery Instructions
---
9. Delivery Selection
Options
Deliver ASAP
Schedule Delivery
If Scheduled
Choose Date
Choose Time Slot
---
10. Payment
Payment Methods
Cash on Delivery
UPI
Online Payment
Customer receives payment confirmation.
---
11. Order Summary
Display
Customer Name
Order Number
Products
Weight
Cut Type
Delivery Address
Delivery Time
Delivery Charges
Discount
Taxes (if applicable)
Grand Total
Payment Method
---
12. Order Confirmation
Generate Order ID
Example
TFC-000125
Display
Thank you for ordering from TFC.
Estimated Delivery
35–45 Minutes
---
13. Customer Notifications
Automatically send updates
Order Received
Processing
Cutting
Packing
Out for Delivery
Delivered
Please Rate Your Experience
---
14. Admin Dashboard
Dashboard should display
Today's Orders
Today's Revenue
Pending Orders
Orders in Processing
Orders Out for Delivery
Completed Orders
Cancelled Orders
Delivery Performance
Customer List
Top Selling Products
Repeat Customers
---
15. Order Management
Admin should be able to
Accept Orders
Reject Orders
Edit Orders
Assign Delivery Staff
Print Invoice
Update Order Status
---
16. Delivery Dashboard
Delivery Boy should receive
Customer Name
Address
Google Maps Navigation
Phone Number
Order Value
Payment Type
Order Status
---
17. Inventory
Automatically deduct stock after every order.
Show
Current Stock
Low Stock Alert
Out of Stock Alert
Daily Consumption
---
18. Reports
Daily Sales
Weekly Sales
Monthly Sales
Product-wise Sales
Customer Purchase History
Delivery Performance
Inventory Report
Profit Report
Expense Report
---
19. Customer Features
Repeat Previous Order
Save Multiple Addresses
Favourite Products
Wishlist
Referral Program
Loyalty Points
Coupons
Birthday Offers
Festival Offers
Order History
---
20. Future AI Features
AI Order Assistant
Voice Ordering
Recipe Suggestions
Cooking Tips
AI Product Recommendations
Demand Prediction
Sales Forecast
---
21. Integrations
WhatsApp Business API
Google Maps
UPI Payment Gateway
Billing Software
Inventory Management
SMS Notifications
Email Notifications
---
22. Security
OTP Verification
Secure Customer Data
Admin Login
Employee Login
Role-Based Access
Backup System
---
23. Performance Requirements
Customer should complete ordering within 2 minutes
Dashboard should load in less than 3 seconds
Support 1,000+ orders per day
99.9% system uptime
Mobile-friendly interface
---
24. Project Vision
The goal is not just to build a WhatsApp chatbot.
The goal is to create a smart digital ordering ecosystem that provides a premium customer experience, reduces operational workload, minimizes errors, and supports TFC's expansion from a single store to multiple outlets across Bengaluru and beyond.
Prepared for: Software Developers / WhatsApp API Developers
Project Owner: Yatish Gowda
Company: THE FRESH CHICKEN HOUSE (TFC)