Upgrade AMC & Complaint Management Software

Job Title: Software Developer (AMC & Complaint Management System)

We are looking for an experienced Software Developer to upgrade and enhance our existing AMC and Customer Complaint Management Software.

Project Scope

- Analyze and improve the existing software.
- Modify the current system instead of developing it from scratch.
- Improve UI/UX for better user experience.
- Optimize performance and fix existing bugs.
- Add new features and modules as required.

Required Features

- Customer Management
- AMC Contract Management
- Complaint Ticket Management
- Engineer Assignment & Tracking
- Preventive Maintenance (PPM) Scheduling
- Service Report with Customer Signature
- Quotation & Approval Workflow
- Spare Parts Inventory
- Invoice & Payment Tracking
- Dashboard & Reports
- Role-based Access (Admin, Manager, Engineer)
- WhatsApp/Email/SMS Notifications

Required Skills

- Experience with CRM/AMC/Service Management Software
- Strong knowledge of web application development
- Database management (MySQL/SQL Server or equivalent)
- API integration
- Bug fixing and performance optimization