Simple Support Ticket CRM

I need a simple CRM designed specifically for support ticketing. The primary focus will be on managing support tickets efficiently.

Key Requirements:
- Support Ticketing: The CRM should primarily function to manage support tickets.
- Customer Communication Tracking: We need to track customer communication, with a focus on phone call logging.

Ideal Skills and Experience:
- Experience in developing CRM systems.
- Familiarity with support ticketing workflows.
- Integration skills for phone call logging.

Looking for a freelancer who can deliver a user-friendly and efficient CRM solution within budget.