Zendesk & Dialpad Integration for Optimized Analytics
Budget: $50 – $0 AUD
I'm seeking an expert to implement and integrate Zendesk with Dialpad. The primary aim is to enhance our call tracking and analytics capabilities.
Key Responsibilities:
- Configure Zendesk and integrate it with Dialpad
- Train our teams on using the new system
- Utilize analytics for call tracking
- Set up reports and dashboards
- Ensure an accurate data flow
I will specifically require custom dispositions for call outcomes. Therefore, experience in creating tailored call outcomes is essential.
Ideal Skills:
- Proficiency in Zendesk and Dialpad
- Strong training capabilities
- Excellent understanding of call analytics
- Experience in setting up reports and dashboards
Your ability to optimize our call tracking and analytics will significantly improve our customer service and ticket management.
Key Responsibilities:
- Configure Zendesk and integrate it with Dialpad
- Train our teams on using the new system
- Utilize analytics for call tracking
- Set up reports and dashboards
- Ensure an accurate data flow
I will specifically require custom dispositions for call outcomes. Therefore, experience in creating tailored call outcomes is essential.
Ideal Skills:
- Proficiency in Zendesk and Dialpad
- Strong training capabilities
- Excellent understanding of call analytics
- Experience in setting up reports and dashboards
Your ability to optimize our call tracking and analytics will significantly improve our customer service and ticket management.