WhatsApp Messaging Service Development
Budget: ₹12,500 – ₹37,500 INR
We are developing a logistics platform similar to Shiprocket and are looking to integrate a multi-channel messaging module into our shipping workflow. The goal is to provide mid-sized e-commerce businesses (handling 100–200 orders per day) with automated, real-time delivery updates and post-delivery engagement via SMS, Email, and WhatsApp.
Project Scope (Phase 1 - MVP):
Automated Order Notifications
Triggers: Order Confirmed, Order Shipped, Out for Delivery, Delivered
Channels: SMS (via Twilio), Email, WhatsApp Business API
Personalized and branded messages with tracking information and order details
Unified Messaging Inbox
Single interface to view SMS, Email, and WhatsApp messages
Includes customer context such as order history and live tracking
Quick action buttons (resend tracking info, issue refund, escalate)
Twilio Integration
SMS and Email using Twilio APIs
WhatsApp Business API support for message delivery
Basic Dashboard
Message delivery status tracking
Real-time notifications
Basic analytics (delivery success rate, response times)
Technical Requirements:
Experience with microservices architecture (our backend is in Golang)
Integration with Shopify and WooCommerce for customer/order data
RESTful API development for service communication
Secure OAuth implementation for accessing store data
Fallback mechanisms and rate limit handling for messaging channels
Timeline:
Phase 1 MVP to be completed within 7–10 days
Milestone-based delivery with regular progress updates and testing
Preferred Experience:
Prior work with Shopify/WooCommerce APIs
Familiarity with Delhivery, BlueDart, or Xpressbees tracking APIs
Proficient with Twilio (SMS, WhatsApp Business API, Email)
Knowledge of scalable messaging systems or background job queues
Deliverables:
Complete messaging module integrated with our shipping microservices
Admin interface (web-based) for viewing and managing customer conversations
API documentation and usage guidelines
Optional: Support for containerized deployment (Docker/Kubernetes)
If you have worked on similar messaging or e-commerce communication systems, please include relevant samples or links. This is a foundational project with long-term expansion opportunities including cart abandonment workflows, segmentation-based automation, and customer re-engagement.
Budget: Competitive proposals welcome. We value quality and reliability over the lowest bid.
Project Scope (Phase 1 - MVP):
Automated Order Notifications
Triggers: Order Confirmed, Order Shipped, Out for Delivery, Delivered
Channels: SMS (via Twilio), Email, WhatsApp Business API
Personalized and branded messages with tracking information and order details
Unified Messaging Inbox
Single interface to view SMS, Email, and WhatsApp messages
Includes customer context such as order history and live tracking
Quick action buttons (resend tracking info, issue refund, escalate)
Twilio Integration
SMS and Email using Twilio APIs
WhatsApp Business API support for message delivery
Basic Dashboard
Message delivery status tracking
Real-time notifications
Basic analytics (delivery success rate, response times)
Technical Requirements:
Experience with microservices architecture (our backend is in Golang)
Integration with Shopify and WooCommerce for customer/order data
RESTful API development for service communication
Secure OAuth implementation for accessing store data
Fallback mechanisms and rate limit handling for messaging channels
Timeline:
Phase 1 MVP to be completed within 7–10 days
Milestone-based delivery with regular progress updates and testing
Preferred Experience:
Prior work with Shopify/WooCommerce APIs
Familiarity with Delhivery, BlueDart, or Xpressbees tracking APIs
Proficient with Twilio (SMS, WhatsApp Business API, Email)
Knowledge of scalable messaging systems or background job queues
Deliverables:
Complete messaging module integrated with our shipping microservices
Admin interface (web-based) for viewing and managing customer conversations
API documentation and usage guidelines
Optional: Support for containerized deployment (Docker/Kubernetes)
If you have worked on similar messaging or e-commerce communication systems, please include relevant samples or links. This is a foundational project with long-term expansion opportunities including cart abandonment workflows, segmentation-based automation, and customer re-engagement.
Budget: Competitive proposals welcome. We value quality and reliability over the lowest bid.