Ticketing System Setup for Logistics

I'm looking for a skilled professional to set up a customer support ticketing system for my logistics company. The system should include:

Core Functionality:
- Ticket Categorization
- Reporting and Analytics

Platform Support:
- Email Integration
- Live Chat Integration
- Phone Call Integration

Ideal skills and experience:
- Experience with ticketing systems
- Strong organizational and analytical skills
- Proficiency in integrating multiple communication platforms