Omnichannel Dashboard Development -- 3
Budget: $1,500 – $3,000 USD
I'm seeking a skilled developer to create a comprehensive communication hub that integrates various channels and features.
Key Focus:
- Centralized Hub: Develop a dashboard that can manage telephony, social media, SMS, email, video call, tickets, and CRM in one place.
- Telephony Integration: Implement call recording, call analytics, IVR (Interactive Voice Response), and call forwarding functionalities. This ensures we can effectively monitor and interact with our clients.
- Social Media Channel: Integrate Facebook into the platform. This component should enable us to oversee and respond to customer inquiries and feedback on this platform.
Ideal Skills:
- Proficiency in Dashboard Development: Experience in creating comprehensive dashboards that can manage multiple communication channels, preferably in a centralized location.
- Telephony Integration Expertise: A strong understanding of telephony systems and the ability to integrate advanced features like call recording, analytics, IVR, and call forwarding.
- Social Media Integration Proficiency: Proven experience in integrating social media channels, specifically Facebook, into platforms and managing customer interactions through them.
This project is crucial for our customer service and sales operations, so I'm looking for a developer who can deliver a professional, user-friendly, and feature-rich solution.
Key Focus:
- Centralized Hub: Develop a dashboard that can manage telephony, social media, SMS, email, video call, tickets, and CRM in one place.
- Telephony Integration: Implement call recording, call analytics, IVR (Interactive Voice Response), and call forwarding functionalities. This ensures we can effectively monitor and interact with our clients.
- Social Media Channel: Integrate Facebook into the platform. This component should enable us to oversee and respond to customer inquiries and feedback on this platform.
Ideal Skills:
- Proficiency in Dashboard Development: Experience in creating comprehensive dashboards that can manage multiple communication channels, preferably in a centralized location.
- Telephony Integration Expertise: A strong understanding of telephony systems and the ability to integrate advanced features like call recording, analytics, IVR, and call forwarding.
- Social Media Integration Proficiency: Proven experience in integrating social media channels, specifically Facebook, into platforms and managing customer interactions through them.
This project is crucial for our customer service and sales operations, so I'm looking for a developer who can deliver a professional, user-friendly, and feature-rich solution.