Development of Contact Centre (Twilio/Plivo/Nexmo)
Budget: $250 – $750 USD
Contact Centre Development:
To be linked to Twilio/Signalwire/Nexmo apis
Call Work Flow System:
Callers call company number, IVR then gets into queue and is then accepted by available workers
Need interface for workers to manage their workflow. Go online/Accept calls/Hold etc.
Admin interface to check call logs/recordings etc.
To be linked to Twilio/Signalwire/Nexmo apis
Call Work Flow System:
Callers call company number, IVR then gets into queue and is then accepted by available workers
Need interface for workers to manage their workflow. Go online/Accept calls/Hold etc.
Admin interface to check call logs/recordings etc.