Develop an after-sales service application for an Equipment maintenance provider
Budget: $10,000 – $20,000 SGD
We require a skilled developer to create a comprehensive after-sales service application for equipment. The application should include the following features:
- Ticketing System: The application should have a ticketing system that allows users to create and track service support tickets. This system should be able to assign tickets to specific sales personnel/admin/ technicians to track the progress of each ticket.
- CRM Functionality: The application should also include customer relationship management (CRM) functionality, allowing users to manage customer data and interactions. This feature should include customer information, such as contact details and purchase history.
- Customer Equipment Database: The application should have the capability to store and manage information about customer equipment, including details such as make, model, and serial number. This information should be easily accessible by technicians to help them diagnose and resolve equipment issues quickly.
- Planner: The application should have a scheduler feature that allows the admin head to set a roster of daily/weekly/monthly pre-planned maintenance schedules on a calendar and assign them to relevant technician teams.
- Custom report Dashboard: Number of custom reports required to build around the data fields. We will share this during the meetings.
In addition to these features, the design and layout of the application should be customized to meet specific project requirements. We already have an existing system that we have developed previously, and we intend to migrate all existing customers and equipment data to the new system.
We are looking for a developer with strong expertise in building web applications. Experience in building ticketing systems, CRM functionality, and inventory management systems is also desirable. The ideal candidate should be able to understand and implement specific design and layout requirements. We also look forward to 3 -5 years of maintenance support from the development team.
If you possess the necessary skills and experience, please submit your proposal for this project, including a detailed technology stack.
P.S. You must submit a detailed proposal after the requirements gathering meeting to ensure your application for this project is considered.
- Ticketing System: The application should have a ticketing system that allows users to create and track service support tickets. This system should be able to assign tickets to specific sales personnel/admin/ technicians to track the progress of each ticket.
- CRM Functionality: The application should also include customer relationship management (CRM) functionality, allowing users to manage customer data and interactions. This feature should include customer information, such as contact details and purchase history.
- Customer Equipment Database: The application should have the capability to store and manage information about customer equipment, including details such as make, model, and serial number. This information should be easily accessible by technicians to help them diagnose and resolve equipment issues quickly.
- Planner: The application should have a scheduler feature that allows the admin head to set a roster of daily/weekly/monthly pre-planned maintenance schedules on a calendar and assign them to relevant technician teams.
- Custom report Dashboard: Number of custom reports required to build around the data fields. We will share this during the meetings.
In addition to these features, the design and layout of the application should be customized to meet specific project requirements. We already have an existing system that we have developed previously, and we intend to migrate all existing customers and equipment data to the new system.
We are looking for a developer with strong expertise in building web applications. Experience in building ticketing systems, CRM functionality, and inventory management systems is also desirable. The ideal candidate should be able to understand and implement specific design and layout requirements. We also look forward to 3 -5 years of maintenance support from the development team.
If you possess the necessary skills and experience, please submit your proposal for this project, including a detailed technology stack.
P.S. You must submit a detailed proposal after the requirements gathering meeting to ensure your application for this project is considered.
Related categories:
Software Architecture
CRM
Software Development
Database Development
Web Application