Custom ERP Development for BPO Operations with AI & Automation
Budget: ₹150,000 – ₹250,000 INR
We are seeking proposals from qualified software development companies with proven experience in developing ERP systems for BPO organizations, and with strong competencies in AI, automation, and analytics.
This ERP system will support multiple business units, streamline workflows, enhance compliance, and integrate intelligent automation to reduce manual overhead.
Key Requirements:
End-to-end custom ERP solution development (not off-the-shelf)
Modular architecture: HR, Payroll, CRM, Operations, Billing, MIS
Daily attendance and employee log tracking module
Integration with telephony, ticketing, and compliance tools (ISO/SOC2-ready)
AI/Automation features: Chatbot, RPA for repetitive tasks, auto-scheduling, anomaly detection
User-based access & permissions
Real-time dashboards and role-based reporting
Secure, scalable, and audit-ready infrastructure
Proposal Should Include:
Company profile and past experience with BPO/ERP/AI projects
Detailed project plan, timeline, and phases
Tech stack and AI/automation approach
Cost breakdown (phased, per module if applicable)
Post-deployment support and SLAs
Relevant case studies or client references
Preference will be given to vendors who have worked with mid-to-large scale BPOs and can demonstrate working AI/automation modules in prior projects.
This ERP system will support multiple business units, streamline workflows, enhance compliance, and integrate intelligent automation to reduce manual overhead.
Key Requirements:
End-to-end custom ERP solution development (not off-the-shelf)
Modular architecture: HR, Payroll, CRM, Operations, Billing, MIS
Daily attendance and employee log tracking module
Integration with telephony, ticketing, and compliance tools (ISO/SOC2-ready)
AI/Automation features: Chatbot, RPA for repetitive tasks, auto-scheduling, anomaly detection
User-based access & permissions
Real-time dashboards and role-based reporting
Secure, scalable, and audit-ready infrastructure
Proposal Should Include:
Company profile and past experience with BPO/ERP/AI projects
Detailed project plan, timeline, and phases
Tech stack and AI/automation approach
Cost breakdown (phased, per module if applicable)
Post-deployment support and SLAs
Relevant case studies or client references
Preference will be given to vendors who have worked with mid-to-large scale BPOs and can demonstrate working AI/automation modules in prior projects.