Call Center Software Development
Budget: $250 – $750 USD
We are launching a call center business based in Khartoum, Sudan, aimed at providing technical support services to various companies—initially targeting sectors like ride-hailing and transportation (e.g., Uber-style services), as well as other businesses in need of reliable phone-based support.
We are seeking experienced software developers or companies to design and deliver a specialized call center software tailored for Windows OS only.
? Key Software Requirements:
The software must support voice calls only (no live chat or email features required).
It should be optimized for technical support operations.
Capable of managing at least 70 agents from the first year.
Should include a professional reporting system for performance metrics and analytics. These reports will be provided free of charge to our business clients.
Interface should be intuitive, scalable, and stable for long-term use.
What We’re Looking For:
Proven experience in developing Windows-based communication or call center software.
Strong background in building call-centric platforms with solid backend architecture.
The software should be mature and stable, with a development history of at least 7 years (preferred if based on or evolved from an existing software framework).
Ability to deliver a fully operational and secure software solution, with ongoing support options (preferred).
Project Details:
Location: Khartoum, Sudan (software can be developed remotely).
Initial number of agents: 70
Focus: Outbound and inbound voice support for business clients.
? Please Do Not Apply If:
You do not have proven experience in similar software development.
Your solution includes features we do not need (live chat, email, social media integration, etc.).
You cannot commit to delivering a professional, fully working system with detailed reporting capabilities.
Please only apply if you are capable of delivering a product that meets these specifications.
We are seeking experienced software developers or companies to design and deliver a specialized call center software tailored for Windows OS only.
? Key Software Requirements:
The software must support voice calls only (no live chat or email features required).
It should be optimized for technical support operations.
Capable of managing at least 70 agents from the first year.
Should include a professional reporting system for performance metrics and analytics. These reports will be provided free of charge to our business clients.
Interface should be intuitive, scalable, and stable for long-term use.
What We’re Looking For:
Proven experience in developing Windows-based communication or call center software.
Strong background in building call-centric platforms with solid backend architecture.
The software should be mature and stable, with a development history of at least 7 years (preferred if based on or evolved from an existing software framework).
Ability to deliver a fully operational and secure software solution, with ongoing support options (preferred).
Project Details:
Location: Khartoum, Sudan (software can be developed remotely).
Initial number of agents: 70
Focus: Outbound and inbound voice support for business clients.
? Please Do Not Apply If:
You do not have proven experience in similar software development.
Your solution includes features we do not need (live chat, email, social media integration, etc.).
You cannot commit to delivering a professional, fully working system with detailed reporting capabilities.
Please only apply if you are capable of delivering a product that meets these specifications.