Social Media Community Management & Moderation
Budget: $10 – $45 USD
Seeking a Rockstar Social Media Community Managers to work with our Fortune 100 Client. We are a boutique community management & moderation agency that works with some great brands. We're seeking a driven and highly motivated Social Media Community Manager to help us deliver our client with the best work. If your passionate about putting the customer first and making a brand become beloved by it's social media community this is the role for you:
In this role you'll do the following:
-Manage the social media communities for several notable brands. This includes showing appreciation in the comments to customers and representing the brand in building a great relationship with their online community. Our goal is to help our client become one of the most beloved brands online through great interactions
-Interact with hundreds of customers each week - ability to pivot writing and speaking style to cater to each channel on Facebook, Instagram and Twitter. No generic responses - ability to speak with compassion, empathy and personality while engaging with each written interaction. Treat the customer the way you would want to be treated when interacting with a brand
-Be the Voice of the community, represent the community to our client. Let them know what the community is thinking, what more can we do to do right by them and support them. Use these insights to support strategy
-Manage multiple communities of 5M+ followers, suggest ways our client can build stronger relationships with the community, adhere to predetermined SLA's, response volume, NPS satisfaction etc.
-Must be dependable & reliable. Someone who is a self-starter, can be trusted to handle all tasks with the highest standards
We'll need someone with great grammar and punctuation who can deliver interactions with with no typos. Being dependable, hard working and motivated is a must. In return we offer the chance to work with some of the worlds most admired brands, a fun work environment, competitive hourly pay, career advancement and generous bonuses each week for exceptional performance. This is an opportunity where you can choose your own path to follow your interests, passions and grow as a professional, all while working a team of hungry, driven and motivated community managers.
In this role you'll do the following:
-Manage the social media communities for several notable brands. This includes showing appreciation in the comments to customers and representing the brand in building a great relationship with their online community. Our goal is to help our client become one of the most beloved brands online through great interactions
-Interact with hundreds of customers each week - ability to pivot writing and speaking style to cater to each channel on Facebook, Instagram and Twitter. No generic responses - ability to speak with compassion, empathy and personality while engaging with each written interaction. Treat the customer the way you would want to be treated when interacting with a brand
-Be the Voice of the community, represent the community to our client. Let them know what the community is thinking, what more can we do to do right by them and support them. Use these insights to support strategy
-Manage multiple communities of 5M+ followers, suggest ways our client can build stronger relationships with the community, adhere to predetermined SLA's, response volume, NPS satisfaction etc.
-Must be dependable & reliable. Someone who is a self-starter, can be trusted to handle all tasks with the highest standards
We'll need someone with great grammar and punctuation who can deliver interactions with with no typos. Being dependable, hard working and motivated is a must. In return we offer the chance to work with some of the worlds most admired brands, a fun work environment, competitive hourly pay, career advancement and generous bonuses each week for exceptional performance. This is an opportunity where you can choose your own path to follow your interests, passions and grow as a professional, all while working a team of hungry, driven and motivated community managers.
Related categories:
Facebook Marketing
Customer Support
Social Media Marketing
Customer Service
Instagram