Customer Retention & Lead Generation Expert

I'm looking for a professional with a proven track record in enhancing customer retention for software companies. The project will focus on:

- Improving our customer support system.
- Implementing regular updates and new features.
- Using social media as the primary channel for lead generation.

Ideal skills for the job include:

- Experience in customer support enhancement.
- Knowledge about software updates and new features.
- Proficiency in social media marketing.

The goal is to increase our sales through improved customer retention and effective lead generation.