Virtual Assistant and Business Representative -- 2
Budget: $2 – $8 USD
I need a reliable assistant who can split their time between two core responsibilities.
First, you will monitor our social media pages throughout the day, responding to direct messages and public comments with clear, friendly answers, escalating anything you can’t resolve to me. Speed and tone are both important; replies should normally go out within one business hour so our followers always feel heard.
Second, you’ll handle routine data entry. This includes transferring lead details from social channels into our Google Sheet, updating order notes inside our CRM, and keeping contact information clean and de-duplicated. Accuracy is vital—I want zero typos and consistent formatting across every record.
Deliverables
• Daily log of all customer interactions, including unresolved issues flagged for my review
• Updated spreadsheet/CRM records by end of each shift
• Weekly summary highlighting recurring questions or noticeable trends on social media
I work in Google Workspace, Excel, and HubSpot, so experience with those (or similar tools) will help you start fast. If you already use a social inbox tool such as Hootsuite or Sprout, let me know; otherwise I’ll provide access to our preferred dashboard.
This is ongoing work, starting at 15-20 hours a week with room to grow for the right person. Let me know your timezone, the window you can actively cover for real-time replies, and a brief example of how you would respond to a frustrated customer asking about a delayed order.
First, you will monitor our social media pages throughout the day, responding to direct messages and public comments with clear, friendly answers, escalating anything you can’t resolve to me. Speed and tone are both important; replies should normally go out within one business hour so our followers always feel heard.
Second, you’ll handle routine data entry. This includes transferring lead details from social channels into our Google Sheet, updating order notes inside our CRM, and keeping contact information clean and de-duplicated. Accuracy is vital—I want zero typos and consistent formatting across every record.
Deliverables
• Daily log of all customer interactions, including unresolved issues flagged for my review
• Updated spreadsheet/CRM records by end of each shift
• Weekly summary highlighting recurring questions or noticeable trends on social media
I work in Google Workspace, Excel, and HubSpot, so experience with those (or similar tools) will help you start fast. If you already use a social inbox tool such as Hootsuite or Sprout, let me know; otherwise I’ll provide access to our preferred dashboard.
This is ongoing work, starting at 15-20 hours a week with room to grow for the right person. Let me know your timezone, the window you can actively cover for real-time replies, and a brief example of how you would respond to a frustrated customer asking about a delayed order.