TikTok Customer Chat Response -- 2
Budget: $15 – $25 USD
I’m looking for help managing the daily flow of customer messages that arrive in my TikTok inbox. The goal is simple: give every shopper a fast, friendly, and accurate reply so they feel heard and confident to complete their purchase.
Here’s what the work involves:
• Log in to my TikTok account during the agreed-upon hours and actively monitor incoming chats.
• Respond in Bahasa Indonesia using a warm, service-oriented tone that matches my brand voice.
• Provide concise answers about product details, prices, shipping times, or return policies, drawing from my FAQ sheet.
• Flag or escalate any unusual requests, complaints, or technical issues to me immediately.
• Keep a short record of each resolved conversation in a shared Google Sheet so I can track common questions and improvements.
Turnaround time matters—ideally each customer receives a first response in under 10 minutes while you’re on shift. If you’re already familiar with TikTok Shop or other social-commerce dashboards, that’s a plus, but I’m happy to walk you through my workflow.
Please let me know:
1. Your experience handling social-media customer service (especially on TikTok).
2. The daily hours or time zones you can reliably cover.
3. Any tools or techniques you use to stay organized and maintain response speed.
I’m ready to start as soon as I find the right person, and I’m open to setting clear milestones for weekly chat volume and satisfaction targets.
Here’s what the work involves:
• Log in to my TikTok account during the agreed-upon hours and actively monitor incoming chats.
• Respond in Bahasa Indonesia using a warm, service-oriented tone that matches my brand voice.
• Provide concise answers about product details, prices, shipping times, or return policies, drawing from my FAQ sheet.
• Flag or escalate any unusual requests, complaints, or technical issues to me immediately.
• Keep a short record of each resolved conversation in a shared Google Sheet so I can track common questions and improvements.
Turnaround time matters—ideally each customer receives a first response in under 10 minutes while you’re on shift. If you’re already familiar with TikTok Shop or other social-commerce dashboards, that’s a plus, but I’m happy to walk you through my workflow.
Please let me know:
1. Your experience handling social-media customer service (especially on TikTok).
2. The daily hours or time zones you can reliably cover.
3. Any tools or techniques you use to stay organized and maintain response speed.
I’m ready to start as soon as I find the right person, and I’m open to setting clear milestones for weekly chat volume and satisfaction targets.