Social Media Inbox Management Assistant
Budget: $10 – $30 USD
Messages on both Instagram and TikTok come in throughout the day and each deserves a prompt, professional reply. Your core responsibility will be to keep these inboxes clear and conversations flowing by:
• Answering customer-support questions accurately and courteously.
• Sparking light engagement with followers when they comment, react, or DM, so the accounts stay active and personable.
The voice should remain consistently professional—warm and efficient rather than overly casual—so brand credibility is never in doubt.
I’ll provide brand guidelines, FAQ sheets, and escalation rules; you simply log in during our agreed hours, respond within the set time window, and note any issues that need my direct attention. A short daily summary of resolved inquiries and outstanding items will round out the hand-off.
Experience handling Instagram and TikTok messaging tools is a must, and comfort switching between mobile and desktop versions will make the workflow easier.
• Answering customer-support questions accurately and courteously.
• Sparking light engagement with followers when they comment, react, or DM, so the accounts stay active and personable.
The voice should remain consistently professional—warm and efficient rather than overly casual—so brand credibility is never in doubt.
I’ll provide brand guidelines, FAQ sheets, and escalation rules; you simply log in during our agreed hours, respond within the set time window, and note any issues that need my direct attention. A short daily summary of resolved inquiries and outstanding items will round out the hand-off.
Experience handling Instagram and TikTok messaging tools is a must, and comfort switching between mobile and desktop versions will make the workflow easier.