Social Media Comment Replies
Budget: $1,500 – $3,000 USD
I need ongoing help keeping the conversation flowing on our Facebook, Instagram, and Twitter pages. Every day new positive shout-outs, tough complaints, and curious questions land in the comments, and I want each one answered quickly in a warm, casual voice that feels like a real person from our team is talking.
Here’s the rhythm I have in mind:
• Check each platform at least three times a day.
• Craft concise, friendly responses that echo the brand tone and address the point raised.
• Flag anything that needs escalation (e.g., sensitive customer data or policy issues) in a shared Google Sheet.
• Drop a brief end-of-day recap so I can see highlights and any follow-up items.
Scheduling or monitoring tools such as Hootsuite, Sprout Social, or the native platform dashboards are all fine—use what lets you move fastest while keeping quality high. I’ll provide brand guidelines, past examples, and FAQ snippets; you bring the quick wit, typo-free writing, and an eye for community etiquette.
Hit me with a short note on how you normally handle tone, volume, and escalation, plus a sample reply to a happy customer, a frustrated one, and a general product question.
Call or text us first (anytime, any hour): 0457280331 (Zane) / 0455543640 (Joelene)
Here’s the rhythm I have in mind:
• Check each platform at least three times a day.
• Craft concise, friendly responses that echo the brand tone and address the point raised.
• Flag anything that needs escalation (e.g., sensitive customer data or policy issues) in a shared Google Sheet.
• Drop a brief end-of-day recap so I can see highlights and any follow-up items.
Scheduling or monitoring tools such as Hootsuite, Sprout Social, or the native platform dashboards are all fine—use what lets you move fastest while keeping quality high. I’ll provide brand guidelines, past examples, and FAQ snippets; you bring the quick wit, typo-free writing, and an eye for community etiquette.
Hit me with a short note on how you normally handle tone, volume, and escalation, plus a sample reply to a happy customer, a frustrated one, and a general product question.
Call or text us first (anytime, any hour): 0457280331 (Zane) / 0455543640 (Joelene)