Multi-Channel Social Media & Customer Service Specialist

I need a skilled professional to manage my social media and provide customer service support across multiple channels.

Social Media Management:
- Platforms: Facebook, Instagram, Twitter
- Primary Goal: Generate leads/sales
- Content Creation & Copywriting: Engaging posts, persuasive copy, and eye-catching visuals
- Community Engagement: Responding to comments, messages, and fostering discussions
- Analytics & Reporting: Monthly performance reports and strategy adjustments

Customer Service Support:
- Channels: Email support, Live chat, Phone support
- Responsibilities: Answering inquiries, resolving issues, and ensuring customer satisfaction
- Experience in customer service roles and proficiency in CRM tools is a plus