Instagram Product Inquiry Responses
Budget: $10 – $30 USD
I handle an active online shop and need every product question in our Instagram Direct Messages answered promptly, accurately, and in a friendly tone that matches our brand voice. The work is purely social-media based—no email or website chat—so you must be comfortable living inside the Instagram interface, switching between the Inbox and product catalog, and copying links or screenshots when needed.
Typical queries involve sizing, color availability, shipping times, or simple care instructions. I will supply a concise FAQ, current stock sheet, and a short style guide; everything else comes down to clear communication and fast turnaround. My expectation is that messages received during agreed-upon hours are answered within 15 minutes, with short but complete replies that move the customer toward purchase or provide reassurance.
Deliverables
• Real-time responses to every incoming product question during the scheduled shift
• Daily log summarizing common issues and any unanswered or escalated threads
Acceptance criteria
• 100 % of product questions acknowledged and answered within the 15-minute window
• Tone aligns with the brand guide (friendly, concise, sales-oriented)
• Escalations flagged immediately in the log
If you already navigate Instagram Business Inbox with ease and understand customer-centric language, this will be straightforward work.
Typical queries involve sizing, color availability, shipping times, or simple care instructions. I will supply a concise FAQ, current stock sheet, and a short style guide; everything else comes down to clear communication and fast turnaround. My expectation is that messages received during agreed-upon hours are answered within 15 minutes, with short but complete replies that move the customer toward purchase or provide reassurance.
Deliverables
• Real-time responses to every incoming product question during the scheduled shift
• Daily log summarizing common issues and any unanswered or escalated threads
Acceptance criteria
• 100 % of product questions acknowledged and answered within the 15-minute window
• Tone aligns with the brand guide (friendly, concise, sales-oriented)
• Escalations flagged immediately in the log
If you already navigate Instagram Business Inbox with ease and understand customer-centric language, this will be straightforward work.