Freelance Social Media Engagement Specialist (Remote, India/Bangladesh)
Budget: $8 – $15 USD
Youngle is a fast growing health and wellness e commerce brand expanding internationally. To strengthen our social media presence and build closer relationships with our community, we are looking for a Freelance Social Media Engagement Specialists based in India or Bangladesh. In this role, you will actively engage with followers in the comments and direct messages of our social channels and help us grow and nurture our international audience.
Responsibilities
• Monitor comments and direct messages on Instagram, Facebook, TikTok and YouTube during agreed shifts and respond quickly in Youngle’s brand voice.
• Start and maintain conversations in the comments (e.g. thanking users, asking questions, referring to relevant content or products).
• Identify and tag special cases such as support issues, medical questions, potential influencers or user generated content opportunities and escalate them to the Youngle core team.
• Use a predefined FAQ and answer templates while still adapting replies to sound natural and personal.
• Track basic KPIs for each shift (e.g. number of replies, conversations started, conversations escalated) in a shared report.
• Share recurring questions or feedback from the community with the team so we can improve our content, product pages and support processes.
• Stay informed about social media and engagement trends in your local market and suggest ideas to improve our interaction with followers.
Requirements
• Based in India or Bangladesh with a reliable internet connection and suitable environment for remote work as a freelancer.
• At least 1 year of experience in social media management, community management or customer support via chat or social media.
• Excellent written English; additional languages European Languages such as German, French or Italian are a plus.
• Strong communication skills, empathetic and friendly tone, and the ability to follow detailed brand guidelines.
• Very reliable and structured way of working, including accurate time tracking and reporting.
• Availability for fixed daily time blocks to cover European afternoon and/or evening hours on weekdays.
What we offer
• Freelance/contractor role, part/full time (for example 4–8 hours per day, Monday to Friday; exact hours to be agreed together).
• Competitive hourly rate in USD, paid monthly via a major freelance platform or international transfer.
• Long term collaboration if performance and culture fit are right.
• Clear processes, templates and playbooks plus direct collaboration with the Youngle founding team.
How to apply
Please send a short introduction, your CV or LinkedIn profile and 2–3 examples of brands or projects where you handled social media or community engagement. If available, include any metrics or results (e.g. response time, engagement increases) you are proud of, and your expected hourly rate in USD.
Responsibilities
• Monitor comments and direct messages on Instagram, Facebook, TikTok and YouTube during agreed shifts and respond quickly in Youngle’s brand voice.
• Start and maintain conversations in the comments (e.g. thanking users, asking questions, referring to relevant content or products).
• Identify and tag special cases such as support issues, medical questions, potential influencers or user generated content opportunities and escalate them to the Youngle core team.
• Use a predefined FAQ and answer templates while still adapting replies to sound natural and personal.
• Track basic KPIs for each shift (e.g. number of replies, conversations started, conversations escalated) in a shared report.
• Share recurring questions or feedback from the community with the team so we can improve our content, product pages and support processes.
• Stay informed about social media and engagement trends in your local market and suggest ideas to improve our interaction with followers.
Requirements
• Based in India or Bangladesh with a reliable internet connection and suitable environment for remote work as a freelancer.
• At least 1 year of experience in social media management, community management or customer support via chat or social media.
• Excellent written English; additional languages European Languages such as German, French or Italian are a plus.
• Strong communication skills, empathetic and friendly tone, and the ability to follow detailed brand guidelines.
• Very reliable and structured way of working, including accurate time tracking and reporting.
• Availability for fixed daily time blocks to cover European afternoon and/or evening hours on weekdays.
What we offer
• Freelance/contractor role, part/full time (for example 4–8 hours per day, Monday to Friday; exact hours to be agreed together).
• Competitive hourly rate in USD, paid monthly via a major freelance platform or international transfer.
• Long term collaboration if performance and culture fit are right.
• Clear processes, templates and playbooks plus direct collaboration with the Youngle founding team.
How to apply
Please send a short introduction, your CV or LinkedIn profile and 2–3 examples of brands or projects where you handled social media or community engagement. If available, include any metrics or results (e.g. response time, engagement increases) you are proud of, and your expected hourly rate in USD.