English Virtual Assistant: Branding & Support
Budget: $250 – $750 USD
I’m launching a new brand and need a reliable English-speaking virtual assistant to keep our public face consistent and our customers happy. The core of the role is threefold: social media management, full-cycle email marketing, and day-to-day customer support.
Social Media
You’ll curate, schedule, and monitor content on Facebook, Instagram, and Twitter. Expect to draft captions, repurpose creative assets I supply, slide into comment threads when engagement spikes, and flag any brand-damage risks early.
Email Marketing
I’ll look to you to design visually clean emails, manage segmented lists, and keep an eye on open-rate and conversion metrics so we can tweak subject lines or offers quickly. Whether you prefer Mailchimp, Klaviyo, or another mainstream platform is fine as long as the reporting stays transparent and the templates match our emerging style guide.
Customer Support
Replying to inquiries, following up on tickets, and logging recurring questions for our FAQ build-out will round out your daily workload. Polite, concise English is crucial; speed matters but accuracy wins.
Deliverables
• Weekly social media content calendar (Facebook, Instagram, Twitter)
• Two branded email campaigns per week, with performance report 48 h after send
• 24-hour response time for all customer queries logged in our helpdesk
If you’re organized, write fluent English, and already juggle these tools confidently, I’d love to see how you can embed yourself into our growing team.
Social Media
You’ll curate, schedule, and monitor content on Facebook, Instagram, and Twitter. Expect to draft captions, repurpose creative assets I supply, slide into comment threads when engagement spikes, and flag any brand-damage risks early.
Email Marketing
I’ll look to you to design visually clean emails, manage segmented lists, and keep an eye on open-rate and conversion metrics so we can tweak subject lines or offers quickly. Whether you prefer Mailchimp, Klaviyo, or another mainstream platform is fine as long as the reporting stays transparent and the templates match our emerging style guide.
Customer Support
Replying to inquiries, following up on tickets, and logging recurring questions for our FAQ build-out will round out your daily workload. Polite, concise English is crucial; speed matters but accuracy wins.
Deliverables
• Weekly social media content calendar (Facebook, Instagram, Twitter)
• Two branded email campaigns per week, with performance report 48 h after send
• 24-hour response time for all customer queries logged in our helpdesk
If you’re organized, write fluent English, and already juggle these tools confidently, I’d love to see how you can embed yourself into our growing team.