Customer Engagement Wizard
Budget: $25 – $50 USD
Academy Class is the UK’s only digital media learning and development provider for Autodesk, Adobe, British Computing Society, Maxon and Unity software training.
We are one of the markets leading practical skills development providers and have been in operation for over 16 years in the Learning and Development industry. We are now in search of an enthusiastic and driven professional to engage with our existing and potential customers through both our own online forums, as well as managing our social media interactions and emailing list.
We have a few new projects on the way over the next few months and we would like our Customer Engagement Wizard to fulfil the below duties:
* Contacting students after their course has been completed for feedback and to make sure we provide help if any issues were experienced during their course.
* Asking for video and photo testimonials for our website and social media
* Ask for Portfolio created upon completing our courses
* Add the students on LinkedIn, Instagram, facebook (via Academy Class channels)
* Best buyer project communications and getting our existing and potential larger clients on board once again
* Emails communications when necessary
* Academy Class Campus engagement (similar to a University Blackboard) – Engaging and answering questions on our campus forum
* Run social media competitions on a regular basis
* Create personas for each of our 5 segments on social media
* Work with the US Market via our social channels
* Responsible for conflicts, refund requests
* Research on ACE event locations on a yearly basis (Academy Class Experience – Travel and Learn)
* Generate sales for our Designer’s Fiesta bookings
*** Goals and objectives for this role:
* Increase followers on social media platforms
* Raise brand awareness on social media and via other communication channels
* Find influencers/experts who can promote our brand
* Increases likes, follows and subscriptions on all social channels
* Increase enrolments for ACE event scheduled for March 2022
We are one of the markets leading practical skills development providers and have been in operation for over 16 years in the Learning and Development industry. We are now in search of an enthusiastic and driven professional to engage with our existing and potential customers through both our own online forums, as well as managing our social media interactions and emailing list.
We have a few new projects on the way over the next few months and we would like our Customer Engagement Wizard to fulfil the below duties:
* Contacting students after their course has been completed for feedback and to make sure we provide help if any issues were experienced during their course.
* Asking for video and photo testimonials for our website and social media
* Ask for Portfolio created upon completing our courses
* Add the students on LinkedIn, Instagram, facebook (via Academy Class channels)
* Best buyer project communications and getting our existing and potential larger clients on board once again
* Emails communications when necessary
* Academy Class Campus engagement (similar to a University Blackboard) – Engaging and answering questions on our campus forum
* Run social media competitions on a regular basis
* Create personas for each of our 5 segments on social media
* Work with the US Market via our social channels
* Responsible for conflicts, refund requests
* Research on ACE event locations on a yearly basis (Academy Class Experience – Travel and Learn)
* Generate sales for our Designer’s Fiesta bookings
*** Goals and objectives for this role:
* Increase followers on social media platforms
* Raise brand awareness on social media and via other communication channels
* Find influencers/experts who can promote our brand
* Increases likes, follows and subscriptions on all social channels
* Increase enrolments for ACE event scheduled for March 2022
Related categories:
Social Media Marketing
Digital Marketing
Social Media Management
Customer Retention