Business Community Moderator Needed

I’m looking for an experienced moderator who can take full ownership of a professional / business-focused community that spans our social-media pages, dedicated online forums, and the comment sections on our public-facing website. Your mission is to keep every touch-point civil, on-brand, and spam-free while encouraging thoughtful conversation and promptly de-escalating conflict when it arises.

Day to day you’ll review posts, comments, and user-generated content in real time; remove or flag anything that violates our standards; and communicate clearly with both users and the internal team about emerging issues. Familiarity with common social tools (Meta Business Suite, TweetDeck, Hootsuite), forum back-ends (Discourse, phpBB, vBulletin), and standard customer-support or ticketing systems will help you hit the ground running, but I value proven judgment and rapid response even more.

Success looks like this:
• Average response time on flagged items under 15 minutes
• Zero unresolved reports at the end of each shift
• Weekly summary highlighting trends, recurring questions, and recommended policy tweaks

If you have a record of professional community work and can align your tone with a business audience, I’d love to hear how you would approach the role and what tools or workflows you typically rely on.