Bilingual Sales & Social Media Secretary
Budget: £20 – £250 GBP
I oversee a boutique line of luxury products sold primarily in the United States, Mexico, and the United Kingdom, and I need a sharp bilingual (Spanish–English) executive sales secretary to keep our online front running smoothly. Your day-to-day will revolve around four core areas: driving our social media presence on Facebook, Instagram, and Twitter; answering customer inquiries in both languages with a warm, concierge tone; coordinating every link in the logistics chain from order dispatch to final delivery; and supporting direct sales follow-ups so no lead goes cold.
Social Media
You will own the content calendar, schedule posts, track engagement, and reply promptly to comments and DMs. Creativity counts, but consistency is king—I expect a steady stream of polished, brand-aligned visuals and captions that elevate our image and spark conversations.
Customer Service & Sales Support
When clients reach out, you are their first point of contact. Whether a question arrives by email, chat, or a social feed, replies should land within two hours during business hours, always reflecting the exclusivity of our products. You’ll log interactions in our CRM and move promising prospects smoothly toward purchase.
Logistics Coordination
From confirming stock to arranging shipping and solving delivery issues, you’ll liaise with warehouses and carriers, update tracking information, and keep me informed of any delays before the client even notices.
Key Deliverables (weekly)
• Social media content plan with scheduled posts and performance metrics
• Customer inquiry log with response times and resolutions
• Sales follow-up report outlining leads, conversions, and next steps
• Shipment status sheet summarizing outgoing orders and any exceptions
Fluency in both English and Spanish is non-negotiable; familiarity with luxury branding, basic graphic tools (e.g., Canva or Adobe Express), and a social suite such as Hootsuite or Buffer will help you hit the ground running. If you’re ready to be the voice, face, and silent engine behind a growing luxury label, I look forward to working together.
Social Media
You will own the content calendar, schedule posts, track engagement, and reply promptly to comments and DMs. Creativity counts, but consistency is king—I expect a steady stream of polished, brand-aligned visuals and captions that elevate our image and spark conversations.
Customer Service & Sales Support
When clients reach out, you are their first point of contact. Whether a question arrives by email, chat, or a social feed, replies should land within two hours during business hours, always reflecting the exclusivity of our products. You’ll log interactions in our CRM and move promising prospects smoothly toward purchase.
Logistics Coordination
From confirming stock to arranging shipping and solving delivery issues, you’ll liaise with warehouses and carriers, update tracking information, and keep me informed of any delays before the client even notices.
Key Deliverables (weekly)
• Social media content plan with scheduled posts and performance metrics
• Customer inquiry log with response times and resolutions
• Sales follow-up report outlining leads, conversions, and next steps
• Shipment status sheet summarizing outgoing orders and any exceptions
Fluency in both English and Spanish is non-negotiable; familiarity with luxury branding, basic graphic tools (e.g., Canva or Adobe Express), and a social suite such as Hootsuite or Buffer will help you hit the ground running. If you’re ready to be the voice, face, and silent engine behind a growing luxury label, I look forward to working together.