VoIP / AI Voice Developer Needed

We are building a structured AI-powered call routing system in South Africa.

The system must:

• Integrate with existing PBX systems via call forwarding or SIP
• Use a South African virtual number
• Route inbound calls through an AI voice receptionist
• Identify query type
• Provide structured information
• Escalate security-related matters
• Send SMS notifications when required
• Log call analytics

This is NOT a chatbot project.
This is a voice AI + VoIP routing infrastructure project.

Technical Requirements:

Developer must have experience with:

• SIP / VoIP integration
• PBX systems (3CX, Yeastar, Telkom, etc.)
• Twilio or similar telephony APIs
• AI voice agent implementation
• Call forwarding configuration
• SMS API integration
• Cloud deployment

Experience with South African telephony providers is a major advantage.

Scope of Work:

Phase 1:
• Configure virtual SA number
• Implement AI voice routing
• Build structured call flow logic
• Configure escalation paths
• Implement SMS/email notification system

Phase 2 (optional expansion):
• Tenant overflow routing
• WhatsApp integration
• Dashboard analytics

Project Type:

Fixed Price or Milestone-Based (open to proposals)

Important:

Please provide:

• Examples of similar VoIP/AI projects
• Experience with PBX integrations
• Telephony providers you’ve worked with
• Estimated timeline

You will be required to sign a NDA and Non compete Agreement upon speaking about the project after bidding.