E-commerce Remote Customer Service representative

I run an e-commerce business and need a dedicated customer service representative to handle various customer interactions.

Key Responsibilities:
- Responding to emails thrice a day.
- Being on standby for online chats.
- Making and receiving calls.

The ideal candidate should be:
- Fluent in English, as all customer interactions will be in this language.
- Experienced in e-commerce customer service.
- Capable of maintaining a professional demeanor under pressure.
- Able to handle customer complaints and inquiries in a timely manner.