Shopify Customer Support Assistant
Budget: $30 – $250 USD
I run a growing Shopify store and I’m ready to bring on a dedicated assistant on a month-to-month contract. Your core mission is to keep customers happy and sales flowing by handling every touchpoint that happens after they land on the site.
Day to day you’ll live inside Shopify, Gmail and WhatsApp Business. The moment a question lands, you’ll reply in the same channel the shopper used—email or WhatsApp—keeping tone friendly, concise and on-brand. These are the topics that come up most often, so you should already be comfortable addressing them:
• Product information
• Order status updates
• Payment issues
• Shipping or address changes
When a cart is left behind, you’ll jump in with a gentle nudge sequence through email or WhatsApp, tracking recovery rates so we can see the lift you generate. If an order needs to be fulfilled, you’ll step into the Shopify admin, book the shipment and mark it complete; this happens on an “as needed” basis rather than a strict daily schedule.
I’ll provide standard response templates, brand guidelines and direct access to our shipping platform. You’ll refine the messaging, escalate any unusual cases to me and keep a simple shared report so we both know response times, open tickets and recovered revenue.
If you’ve already managed customer support for another Shopify brand and can demonstrate solid recovery percentages or CSAT scores, that will get my attention fast. Looking forward to working together and turning every shopper into a repeat customer.
Day to day you’ll live inside Shopify, Gmail and WhatsApp Business. The moment a question lands, you’ll reply in the same channel the shopper used—email or WhatsApp—keeping tone friendly, concise and on-brand. These are the topics that come up most often, so you should already be comfortable addressing them:
• Product information
• Order status updates
• Payment issues
• Shipping or address changes
When a cart is left behind, you’ll jump in with a gentle nudge sequence through email or WhatsApp, tracking recovery rates so we can see the lift you generate. If an order needs to be fulfilled, you’ll step into the Shopify admin, book the shipment and mark it complete; this happens on an “as needed” basis rather than a strict daily schedule.
I’ll provide standard response templates, brand guidelines and direct access to our shipping platform. You’ll refine the messaging, escalate any unusual cases to me and keep a simple shared report so we both know response times, open tickets and recovered revenue.
If you’ve already managed customer support for another Shopify brand and can demonstrate solid recovery percentages or CSAT scores, that will get my attention fast. Looking forward to working together and turning every shopper into a repeat customer.