Full Time Australian E-commerce Manager must speak write fluent Mandarin and English. Local Chinese . Malaysia/ Taiwan/ China/ Hong Kong applicants
Budget: $2 – $8 AUD
Running a growing Australian Shopify store, I now need a full-time manager who can switch seamlessly between Mandarin and English. The store’s daily rhythm revolves around three core areas:
• Managing online sales – updating product pages, monitoring inventory, processing orders and coordinating fulfilment so every purchase moves smoothly from click to doorstep.
• Customer service – replying to pre- and post-sale inquiries in both languages within 24 hours, resolving issues proactively and keeping our 5-star rating intact.
• Marketing & promotions – translating product descriptions, crafting Mandarin/English EDMs, paid social creatives and in-store banners, then scheduling campaigns, tracking performance and refining based on data.
Everything happens inside Shopify, supported by its native apps, Klaviyo, Meta Ads Manager and Google Analytics, so confidence with these tools (or close equivalents) is essential.
The position is remote, full time and ideally suited to talent already based in China, Hong Kong, Taiwan or Malaysia who understands the nuances of both Australian and Chinese consumers. Daily Slack check-ins and a weekly KPI report (sales growth, ROAS, response time, customer satisfaction) keep us aligned.
If you thrive on e-commerce pace, write flawless Mandarin and English, and are ready to take full ownership of the store’s performance, let’s talk about starting this month.
• Managing online sales – updating product pages, monitoring inventory, processing orders and coordinating fulfilment so every purchase moves smoothly from click to doorstep.
• Customer service – replying to pre- and post-sale inquiries in both languages within 24 hours, resolving issues proactively and keeping our 5-star rating intact.
• Marketing & promotions – translating product descriptions, crafting Mandarin/English EDMs, paid social creatives and in-store banners, then scheduling campaigns, tracking performance and refining based on data.
Everything happens inside Shopify, supported by its native apps, Klaviyo, Meta Ads Manager and Google Analytics, so confidence with these tools (or close equivalents) is essential.
The position is remote, full time and ideally suited to talent already based in China, Hong Kong, Taiwan or Malaysia who understands the nuances of both Australian and Chinese consumers. Daily Slack check-ins and a weekly KPI report (sales growth, ROAS, response time, customer satisfaction) keep us aligned.
If you thrive on e-commerce pace, write flawless Mandarin and English, and are ready to take full ownership of the store’s performance, let’s talk about starting this month.