Customer Service Specialist (Chat & Email) with SHOPIFY Background
Budget: $15 – $25 USD
Job Details:
• Organization of Files and Documentation
• Providing Customer Service Support and Coordination on different platforms such as Social Media Pages and via Website
• CRM Management specifically through Shopify
• Collaborate with the client to ensure that the client is delighted with our services through timely and effective communication, delivery on deadlines, and stellar administrative and Back-End Support
• Develop and maintain positive working relationships with the client to ensure 100% client satisfaction
Qualifications:
• Must have 2-3 years working from home
• Possess good customer /client service skills on different platforms (e.g., Email and Chat)
• A tech-savvy and someone who is comfortable managing different CRMs and Technical Tools applicable for the business (e.g., Google Products and Shopify)
• Capacity and commitment to work 20 hours a week or more supporting clients following HST Timezone
• Preferably someone that is Very Proactive, Patient, and Always Willing to Learn
• Ability to communicate clearly and professionally in English, both orally and in writing
• Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices
• Passionate and Displays a Strong Work Ethic
• Self Starter and someone who is into learning
• EXTREMELY organized, INCREDIBLY calm under pressure, and always Professional
• Organization of Files and Documentation
• Providing Customer Service Support and Coordination on different platforms such as Social Media Pages and via Website
• CRM Management specifically through Shopify
• Collaborate with the client to ensure that the client is delighted with our services through timely and effective communication, delivery on deadlines, and stellar administrative and Back-End Support
• Develop and maintain positive working relationships with the client to ensure 100% client satisfaction
Qualifications:
• Must have 2-3 years working from home
• Possess good customer /client service skills on different platforms (e.g., Email and Chat)
• A tech-savvy and someone who is comfortable managing different CRMs and Technical Tools applicable for the business (e.g., Google Products and Shopify)
• Capacity and commitment to work 20 hours a week or more supporting clients following HST Timezone
• Preferably someone that is Very Proactive, Patient, and Always Willing to Learn
• Ability to communicate clearly and professionally in English, both orally and in writing
• Experience in developing strong remote team relationships based on trust, accountability, integrity, and sharing of best practices
• Passionate and Displays a Strong Work Ethic
• Self Starter and someone who is into learning
• EXTREMELY organized, INCREDIBLY calm under pressure, and always Professional