Bilingual Customer Service Representative (Spanish/English) - Remote
Budget: $2 – $8 USD
Location: Remote
Position Type: Full-Time
Are you passionate about delivering exceptional customer service and fluent in both Spanish and English? Join our dynamic e-commerce team specializing in foot care products in the Mexican market, and help us enhance our customer experiences!
Key Responsibilities:
• Communicate with customers through chat and email to address their inquiries and issues.
• Manage comments on Facebook under ads, and engage with our community by posting daily updates on our Facebook page.
• Handle phone support for customers (to be implemented soon on our website).
• Collaborate with logistics to resolve any shipping-related issues.
• Liaise with suppliers to address and resolve order-related matters.
• Utilize Shopify for routine customer database management and order processing.
Requirements:
• Fluent in Spanish and English.
• Basic knowledge of Shopify platform management.
• Experience with Photoshop or similar graphic design tools to create engaging posts and store graphics.
• Familiarity with ChatGPT or willingness to learn.
Desirable:
• Candidates are encouraged to submit a brief video introduction (45-60 seconds) via Zoom, mentioning the name “Ernesto” to indicate the video was personalized for this application.
Application Instructions:
• Please include the word “HORSE” at the beginning of your application to demonstrate that you have read through the job posting.
This role offers the opportunity to be part of a forward-thinking team, committed to improving the lives of our customers. If you are proactive, customer-oriented, and ready to take on new challenges, we would love to hear from you!
Position Type: Full-Time
Are you passionate about delivering exceptional customer service and fluent in both Spanish and English? Join our dynamic e-commerce team specializing in foot care products in the Mexican market, and help us enhance our customer experiences!
Key Responsibilities:
• Communicate with customers through chat and email to address their inquiries and issues.
• Manage comments on Facebook under ads, and engage with our community by posting daily updates on our Facebook page.
• Handle phone support for customers (to be implemented soon on our website).
• Collaborate with logistics to resolve any shipping-related issues.
• Liaise with suppliers to address and resolve order-related matters.
• Utilize Shopify for routine customer database management and order processing.
Requirements:
• Fluent in Spanish and English.
• Basic knowledge of Shopify platform management.
• Experience with Photoshop or similar graphic design tools to create engaging posts and store graphics.
• Familiarity with ChatGPT or willingness to learn.
Desirable:
• Candidates are encouraged to submit a brief video introduction (45-60 seconds) via Zoom, mentioning the name “Ernesto” to indicate the video was personalized for this application.
Application Instructions:
• Please include the word “HORSE” at the beginning of your application to demonstrate that you have read through the job posting.
This role offers the opportunity to be part of a forward-thinking team, committed to improving the lives of our customers. If you are proactive, customer-oriented, and ready to take on new challenges, we would love to hear from you!