ServiceNow:looking for a way to assign Tasks that will look at whether the technician is flagged as unavailable and assign the tasks in a manner where they are assigned in a manner to share the workload amongst the support group members.
Budget: $750 – $1,500 USD
Hello, I am looking for someone who can help me with my ServiceNow implementation. I am specifically seeking assistance with the task assignment process; I would like to have it set up so that tasks are assigned in a manner that shares the workload amongst the members of the support group. This has to be configurable where this is true for the support groups that request this and not for the support groups who do not ask for this.
I said yes to the first question: whether I need any additional customization for my ServiceNow implementation. Yes, I do require assistance with customizing the application to make sure tasks are shared between support group members in order to optimize work load management.
I said No to the second question: Do I need assistance mapping business processes to be automated in ServiceNow? No, I am only after assistance with optimizing task assigning within the application.
I chose Possibly to the third question; Do I need to add custom fields or modify existing ones? As I am only looking to ensure tasks are assigned optimally, it is possible that custom fields or modifications to existing fields may be necessary.
So, to summarize, I am looking for someone to assist in customizing my ServiceNow implementation, specifically in regards to how tasks are assigned. This includes the potential for custom fields or modifications to existing ones.
I said yes to the first question: whether I need any additional customization for my ServiceNow implementation. Yes, I do require assistance with customizing the application to make sure tasks are shared between support group members in order to optimize work load management.
I said No to the second question: Do I need assistance mapping business processes to be automated in ServiceNow? No, I am only after assistance with optimizing task assigning within the application.
I chose Possibly to the third question; Do I need to add custom fields or modify existing ones? As I am only looking to ensure tasks are assigned optimally, it is possible that custom fields or modifications to existing fields may be necessary.
So, to summarize, I am looking for someone to assist in customizing my ServiceNow implementation, specifically in regards to how tasks are assigned. This includes the potential for custom fields or modifications to existing ones.