ServiceNow Incident Auto-Parent Subflow -- 2
Budget: $10 – $30 USD
User Story: Auto-Link Parent Incidents by Short Description
As a ServiceNow Developer, I want to use a Business Rule to trigger a Subflow when a new incident is created, So that the system can automatically link the new incident to an existing one if they have the same Short Description.
Acceptance Criteria (How to test it)
Match Found: If I create "Printer on Floor 2 is broken" and that exact incident already exists, my new incident should automatically fill in the Parent Incident field.
No Match Found: If I create a unique incident, the Parent Incident field should stay empty.
Work Note: (Optional) Add a simple Work Note to the new incident saying: "Parent automatically assigned."
As a ServiceNow Developer, I want to use a Business Rule to trigger a Subflow when a new incident is created, So that the system can automatically link the new incident to an existing one if they have the same Short Description.
Acceptance Criteria (How to test it)
Match Found: If I create "Printer on Floor 2 is broken" and that exact incident already exists, my new incident should automatically fill in the Parent Incident field.
No Match Found: If I create a unique incident, the Parent Incident field should stay empty.
Work Note: (Optional) Add a simple Work Note to the new incident saying: "Parent automatically assigned."