ServiceNow–Dynatrace Incident Automation
Budget: ₹600 – ₹1,500 INR
I need our ServiceNow instance to automatically open incidents every time Dynatrace raises a problem. The goal is simple: as soon as Dynatrace detects performance degradation, a service outage, or an application error, a properly populated incident must appear in ServiceNow with no human intervention.
Here is what I expect:
• One-way integration: Dynatrace is the sole trigger.
• Use native capabilities first (Dynatrace problem notifications, ServiceNow REST API) before custom code.
• Map Dynatrace problem fields to the correct ServiceNow incident attributes (category, impact, urgency, assignment group, short description, full problem JSON in the work notes).
• Prevent duplicate tickets while a problem remains open; update or resolve the existing record when Dynatrace closes the alert.
• Provide step-by-step deployment documentation and a quick hand-off session so my admin team can maintain the integration.
• Demonstrate end-to-end success in a test environment by firing sample alerts for each of the three scenarios.
If you have already connected these two platforms before, that experience will stand out. I’m ready to start as soon as you can confirm the approach and timeline.
Here is what I expect:
• One-way integration: Dynatrace is the sole trigger.
• Use native capabilities first (Dynatrace problem notifications, ServiceNow REST API) before custom code.
• Map Dynatrace problem fields to the correct ServiceNow incident attributes (category, impact, urgency, assignment group, short description, full problem JSON in the work notes).
• Prevent duplicate tickets while a problem remains open; update or resolve the existing record when Dynatrace closes the alert.
• Provide step-by-step deployment documentation and a quick hand-off session so my admin team can maintain the integration.
• Demonstrate end-to-end success in a test environment by firing sample alerts for each of the three scenarios.
If you have already connected these two platforms before, that experience will stand out. I’m ready to start as soon as you can confirm the approach and timeline.