ServiceNow Developer for Production Support
Budget: $8 – $10 USD
Summary
ServiceNow Developer – Production Support (Location: India | Remote/Hybrid)
Experience Required: 3+ Years
Engagement Type: Contract
Location Preference: India (Remote/Hybrid flexibility depending on project need)
Job Summary:
We are seeking a ServiceNow Developer – Production Support professional with a strong technical foundation and problem-solving mindset to support and enhance our ServiceNow platform. You’ll be responsible for ensuring system stability, performance, and handling day-to-day platform issues across ITSM modules and integrations.
Key Responsibilities:
Provide L2/L3 production support for ServiceNow issues including incidents, problems, and service requests
Troubleshoot ITSM modules: Incident, Problem, Change, Request, Knowledge
Debug scripts (Client Scripts, Business Rules, UI Policies, Script Includes)
Maintain and enhance Service Portal (widgets, catalog items, UI components)
Monitor and resolve issues in REST/SOAP integrations, MID Server, etc.
Implement minor enhancements using Flow Designer, Workflows, UI Policies
Participate in patching, upgrades, and regression testing
Adhere to ITIL practices, SLAs, and compliance requirements
Maintain knowledge base and technical documentation
Required Skills:
3+ years of hands-on ServiceNow development experience
Strong expertise in JavaScript, server/client-side scripting
Deep understanding of ITSM modules and CMDB
Experience with Service Portal and custom widgets
Integration experience: REST, SOAP, LDAP, MID Server
Familiar with Flow Designer, ACLs, UI Scripts, Notifications
Exposure to Agile/ITIL environments
Strong communication and analytical skills
Certifications:
ServiceNow Certified System Administrator (CSA) – Mandatory
ServiceNow Certified Application Developer (CAD) – Preferred
Nice-to-Have Skills:
Experience with Performance Analytics, Virtual Agent, or App Engine Studio
Knowledge of ServiceNow upgrade/patch management processes
Soft Skills:
Excellent troubleshooting and root cause analysis abilities
Proactive, self-driven, and customer-focused approach
Strong collaboration and documentation habits
Ability to work independently or in cross-functional teams
ServiceNow Developer – Production Support (Location: India | Remote/Hybrid)
Experience Required: 3+ Years
Engagement Type: Contract
Location Preference: India (Remote/Hybrid flexibility depending on project need)
Job Summary:
We are seeking a ServiceNow Developer – Production Support professional with a strong technical foundation and problem-solving mindset to support and enhance our ServiceNow platform. You’ll be responsible for ensuring system stability, performance, and handling day-to-day platform issues across ITSM modules and integrations.
Key Responsibilities:
Provide L2/L3 production support for ServiceNow issues including incidents, problems, and service requests
Troubleshoot ITSM modules: Incident, Problem, Change, Request, Knowledge
Debug scripts (Client Scripts, Business Rules, UI Policies, Script Includes)
Maintain and enhance Service Portal (widgets, catalog items, UI components)
Monitor and resolve issues in REST/SOAP integrations, MID Server, etc.
Implement minor enhancements using Flow Designer, Workflows, UI Policies
Participate in patching, upgrades, and regression testing
Adhere to ITIL practices, SLAs, and compliance requirements
Maintain knowledge base and technical documentation
Required Skills:
3+ years of hands-on ServiceNow development experience
Strong expertise in JavaScript, server/client-side scripting
Deep understanding of ITSM modules and CMDB
Experience with Service Portal and custom widgets
Integration experience: REST, SOAP, LDAP, MID Server
Familiar with Flow Designer, ACLs, UI Scripts, Notifications
Exposure to Agile/ITIL environments
Strong communication and analytical skills
Certifications:
ServiceNow Certified System Administrator (CSA) – Mandatory
ServiceNow Certified Application Developer (CAD) – Preferred
Nice-to-Have Skills:
Experience with Performance Analytics, Virtual Agent, or App Engine Studio
Knowledge of ServiceNow upgrade/patch management processes
Soft Skills:
Excellent troubleshooting and root cause analysis abilities
Proactive, self-driven, and customer-focused approach
Strong collaboration and documentation habits
Ability to work independently or in cross-functional teams