ServiceNow Architect Needs - ITSM, CSM, SecOps / Remote (India)
Budget: $28 – $32 USD
Summary
Job Title: ServiceNow Architect – ITSM, CSM & SecOps
Position Overview:
We are seeking an accomplished ServiceNow Architect with extensive hands-on experience across IT Service Management (ITSM), Customer Service Management (CSM), and Security Operations (SecOps). This role requires deep technical expertise, a strategic mindset, and the ability to lead and deliver end-to-end ServiceNow solutions in alignment with enterprise objectives.
Key Responsibilities:
Architect and lead the implementation of ServiceNow solutions across ITSM, CSM, and SecOps modules
Define and enforce platform governance, development standards, and best practices
Drive automation initiatives using Flow Designer, Orchestration, and IntegrationHub
Design and execute integrations with third-party platforms (e.g., CRM, SIEM tools) via REST, SOAP, and MID Server
Conduct performance tuning, system upgrades, and code reviews to ensure platform stability and scalability
Collaborate with stakeholders, developers, and business leaders to align solutions with business requirements
Mentor and guide developers and administrators on platform capabilities and best practices
Required Qualifications:
10+ years of overall IT experience, with 7+ years in ServiceNow architecture and implementation
Proven hands-on expertise in ITSM, CSM, and preferably SecOps modules
Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Flow Designer
Strong understanding of ServiceNow database architecture, ACLs, and security models
Demonstrated experience in integrating ServiceNow with external systems and tools
In-depth knowledge of ITIL and NIST frameworks
Strong communication, leadership, and stakeholder management skills
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist – ITSM, CSM, and SecOps
ServiceNow Certified Application Developer (CAD)
ITIL v4 Foundation
CISSP (preferred for SecOps expertise)
Job Title: ServiceNow Architect – ITSM, CSM & SecOps
Position Overview:
We are seeking an accomplished ServiceNow Architect with extensive hands-on experience across IT Service Management (ITSM), Customer Service Management (CSM), and Security Operations (SecOps). This role requires deep technical expertise, a strategic mindset, and the ability to lead and deliver end-to-end ServiceNow solutions in alignment with enterprise objectives.
Key Responsibilities:
Architect and lead the implementation of ServiceNow solutions across ITSM, CSM, and SecOps modules
Define and enforce platform governance, development standards, and best practices
Drive automation initiatives using Flow Designer, Orchestration, and IntegrationHub
Design and execute integrations with third-party platforms (e.g., CRM, SIEM tools) via REST, SOAP, and MID Server
Conduct performance tuning, system upgrades, and code reviews to ensure platform stability and scalability
Collaborate with stakeholders, developers, and business leaders to align solutions with business requirements
Mentor and guide developers and administrators on platform capabilities and best practices
Required Qualifications:
10+ years of overall IT experience, with 7+ years in ServiceNow architecture and implementation
Proven hands-on expertise in ITSM, CSM, and preferably SecOps modules
Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Flow Designer
Strong understanding of ServiceNow database architecture, ACLs, and security models
Demonstrated experience in integrating ServiceNow with external systems and tools
In-depth knowledge of ITIL and NIST frameworks
Strong communication, leadership, and stakeholder management skills
Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist – ITSM, CSM, and SecOps
ServiceNow Certified Application Developer (CAD)
ITIL v4 Foundation
CISSP (preferred for SecOps expertise)