review on trustpilote looking for someone to make us better reviews on trustpilot.
Budget: €12 – €18 EUR
Job Description:
We are seeking a proactive and detail-oriented Trustpilot Reputation Manager to help improve and maintain our brand's online presence. The primary focus will be cleaning up our Trustpilot page, addressing negative reviews appropriately, and ensuring future customer interactions lead to positive feedback and improved ratings.
Responsibilities:
Audit and clean up our existing Trustpilot profile and reviews.
Respond to negative reviews professionally, aiming to resolve issues and encourage updated ratings.
Draft clear, helpful, and positive customer communication templates to encourage satisfied customers to leave reviews.
Develop and implement strategies to increase the number of positive Trustpilot reviews.
Monitor our Trustpilot page regularly and report on performance improvements and issues.
Suggest best practices for customer follow-ups to maximize positive engagement.
Requirements:
Proven experience managing online reputation, especially with Trustpilot or similar platforms.
Strong writing and communication skills with a customer-first mindset.
Ability to handle sensitive situations calmly and professionally.
Organized, self-motivated, and results-driven.
Preferred:
Experience in e-commerce, SaaS, or digital services.
Familiarity with review generation tools and email follow-up systems.
We are seeking a proactive and detail-oriented Trustpilot Reputation Manager to help improve and maintain our brand's online presence. The primary focus will be cleaning up our Trustpilot page, addressing negative reviews appropriately, and ensuring future customer interactions lead to positive feedback and improved ratings.
Responsibilities:
Audit and clean up our existing Trustpilot profile and reviews.
Respond to negative reviews professionally, aiming to resolve issues and encourage updated ratings.
Draft clear, helpful, and positive customer communication templates to encourage satisfied customers to leave reviews.
Develop and implement strategies to increase the number of positive Trustpilot reviews.
Monitor our Trustpilot page regularly and report on performance improvements and issues.
Suggest best practices for customer follow-ups to maximize positive engagement.
Requirements:
Proven experience managing online reputation, especially with Trustpilot or similar platforms.
Strong writing and communication skills with a customer-first mindset.
Ability to handle sensitive situations calmly and professionally.
Organized, self-motivated, and results-driven.
Preferred:
Experience in e-commerce, SaaS, or digital services.
Familiarity with review generation tools and email follow-up systems.