Shopify Technical Support for Fashion Store
Budget: $20 – $30 SGD
Shopify back end support
We are looking for someone to help us with our Shopify back end and front end support.
We have a small fashion business at www.meraki-artisanal.com. 2025 is going to be a test year. We are going to be active on social media, we are going to be adding items to the collection on a limited scale. And we are going to be trying out some investments in social media advertising. At the end of the year we will be evaluating whether or not we can make further investments in the collection and advertising in order to create a bigger business.
Our online store and the connected Instagram page need to run perfectly smooth. In the past we have had errors in the way Shopify was set up, leading to error messages popping up about shipping not being available for a specific country or shipping conditions not being accurate. We also need some help in getting the right reports out of Shopify. We are reasonably conversant with the Shopify tool, we understand the basics, we are capable of adding new collection items and making front end changes. But we are not experts. We need an expert who becomes our technical support person.
We are looking for someone who
- Does an initial thorough evaluation for us. Someone who takes a detailed look at our written specifications of how our online presence should work in terms of locations, concessionaires, shipping conditions etc (a document of ~ 4 pages) and then looks through all our Shopify settings to see whether everything has been correctly set up (locations, products, shipping, types, categories, collections etc).
- From then on provides ongoing technical support on an 'on call basis'. If we want to make changes to the website, locations, order processes, collections, markdowns, shipment conditions etc. and we need some help we want you to hop on a call with and using Zoom we want you to show us how to make the changes we are looking for.
For the initial evaluation we want to pay a lump sum. For the ongoing support we want to pay an hourly rate.
We will ONLY work with you if you comply with ALL of the following conditions
- Your English in writing, speaking and understanding is very good. We are a multinational group, for everyone on our team English is the second language. It is fine if English is not your mother tongue, but it needs to be very good.
- You can do Zoom calls with us, with the video camera ON and using screen sharing. We want our technical support to be a collaborative model. We do NOT want to work with someone who says: 'just send me an email with what you want, I will fix it and send you a bill'. We want a collaborative model because we want to learn ourselves how the backend works. We do NOT want to work with someone who doesn't turn on his/her video.
- You have extensive experience with Shopify functionality. You are providing this kind of support to multiple Shopify stores. You know exactly how each of the menu items work, what they do and how they interrelate. You can provide suggestions on how we can optimize our shopper's experience.
- Your timezone is somewhere in between Europe and Asia. We have team members in Europe, Turkey and Singapore.
Please DO NOT WRITE TO US if can only provide Shopify support in a different way. We have no interest in your proposals and will not reply to them.
If apart from Shopify you have experience with Meta Business Suite and you know how to set up pixels, how to access different social media advertising channels, how to evaluate the effectiveness of different campaigns that would be a STRONG PLUS. Because that would make you our 'go to person' for technical questions on both Shopify and Meta Business Suite.
If you have experience with SEO optimization that would be another plus.
Lastly, if you have proven track record in helping small fashion or fashion related businesses like us that would also be a plus.
We are NOT looking for someone to create content. We have an advertising agency that does that for us, we work with an atelier with whom we are creating our merchandise.
Prior to engaging you we will want to set up a Zoom conversation to understand what you have to offer.
We are looking for someone to help us with our Shopify back end and front end support.
We have a small fashion business at www.meraki-artisanal.com. 2025 is going to be a test year. We are going to be active on social media, we are going to be adding items to the collection on a limited scale. And we are going to be trying out some investments in social media advertising. At the end of the year we will be evaluating whether or not we can make further investments in the collection and advertising in order to create a bigger business.
Our online store and the connected Instagram page need to run perfectly smooth. In the past we have had errors in the way Shopify was set up, leading to error messages popping up about shipping not being available for a specific country or shipping conditions not being accurate. We also need some help in getting the right reports out of Shopify. We are reasonably conversant with the Shopify tool, we understand the basics, we are capable of adding new collection items and making front end changes. But we are not experts. We need an expert who becomes our technical support person.
We are looking for someone who
- Does an initial thorough evaluation for us. Someone who takes a detailed look at our written specifications of how our online presence should work in terms of locations, concessionaires, shipping conditions etc (a document of ~ 4 pages) and then looks through all our Shopify settings to see whether everything has been correctly set up (locations, products, shipping, types, categories, collections etc).
- From then on provides ongoing technical support on an 'on call basis'. If we want to make changes to the website, locations, order processes, collections, markdowns, shipment conditions etc. and we need some help we want you to hop on a call with and using Zoom we want you to show us how to make the changes we are looking for.
For the initial evaluation we want to pay a lump sum. For the ongoing support we want to pay an hourly rate.
We will ONLY work with you if you comply with ALL of the following conditions
- Your English in writing, speaking and understanding is very good. We are a multinational group, for everyone on our team English is the second language. It is fine if English is not your mother tongue, but it needs to be very good.
- You can do Zoom calls with us, with the video camera ON and using screen sharing. We want our technical support to be a collaborative model. We do NOT want to work with someone who says: 'just send me an email with what you want, I will fix it and send you a bill'. We want a collaborative model because we want to learn ourselves how the backend works. We do NOT want to work with someone who doesn't turn on his/her video.
- You have extensive experience with Shopify functionality. You are providing this kind of support to multiple Shopify stores. You know exactly how each of the menu items work, what they do and how they interrelate. You can provide suggestions on how we can optimize our shopper's experience.
- Your timezone is somewhere in between Europe and Asia. We have team members in Europe, Turkey and Singapore.
Please DO NOT WRITE TO US if can only provide Shopify support in a different way. We have no interest in your proposals and will not reply to them.
If apart from Shopify you have experience with Meta Business Suite and you know how to set up pixels, how to access different social media advertising channels, how to evaluate the effectiveness of different campaigns that would be a STRONG PLUS. Because that would make you our 'go to person' for technical questions on both Shopify and Meta Business Suite.
If you have experience with SEO optimization that would be another plus.
Lastly, if you have proven track record in helping small fashion or fashion related businesses like us that would also be a plus.
We are NOT looking for someone to create content. We have an advertising agency that does that for us, we work with an atelier with whom we are creating our merchandise.
Prior to engaging you we will want to set up a Zoom conversation to understand what you have to offer.