Customer Support and SEO Content Assistant -- 2

We’re looking for a reliable, detail-oriented freelancer to support our children’s brand with customer service and blog writing with SEO knowledge.

What you’ll help with:
* Respond to customer service emails and messages in a warm, professional, and helpful way
* Help answer common questions about orders, shipping, products, and policies
* Write blog posts that are clear, engaging, and optimized for SEO
* Do basic keyword research and suggest blog topics based on search intent
* Add internal links, meta descriptions, headings, and other basic SEO elements
* Help improve and refresh existing blog content when needed
* Keep communication organized and accurate
What we’re looking for:
* Strong written English
* Experience in customer service and handling customer inquiries professionally
* Experience writing SEO-friendly blog content
* Understanding of keyword usage, blog structure, titles, meta descriptions, and internal linking
* Detail-oriented and able to follow brand voice and guidelines
* Organized, responsive, and able to work independently
* Experience with Shopify, Klaviyo, or e-commerce brands is a plus
* Interest in parenting, education, toys, culture, or mission-driven brands is a plus

About the role:
* Remote freelance role
* Part-time to start
* Ongoing work for the right person
* We’re looking for someone who can grow with us long term

To apply, please include:
1. A short intro about your experience
2. Examples of customer service work you’ve done
3. 2–3 blog writing samples that show SEO knowledge
4. Any experience with e-commerce, Shopify, or mission-driven brands
5. Your hourly rate
6. Your weekly availability

Please start your proposal with:
“Culture matters”
so we know you read the full posting.