Develop Platform Assessment and Roadmap Presentation

Company XYZ has recently launched their new core platform covering their Customer Relationships Management, Customers transactions and requests handling (thru Web and App). Shortly after the launch of their Platform, they have received significant negative feedback from their customers through customer support and social media. The board has appointed (our company) to present their approach towards assessing the challenges that resulted in this feedback and develop a roadmap towards fixing the problem.

Please come prepared with a 20 minutes presentation (max 10 slides) with sample layered architecture of the platform, and key design principles for the platform and what it should consider for XYZ IT and Customers.