Ongoing SAP Technical Support

I need reliable SAP Support and Maintenance focused on technical matters. The environment runs several core modules (FI/CO, MM, HR, plus a few custom add-ons), so day-to-day questions can span performance tuning, transport management, interface troubleshooting, kernel or patch updates, and general Basis housekeeping. Functional teams will raise tickets as they appear; your job is to keep the system stable and respond quickly to any technical incident.

You will receive direct access to our Solution Manager and ticket queue. Typical tasks include: analysing short dumps, applying relevant SAP Notes, managing background jobs, monitoring system logs, refreshing QA environments, and coordinating with our hosting partner when OS or database actions are required. ABAP debugging skills are a bonus, although deep development is handled elsewhere.

Deliverables
• Clear resolution for every assigned ticket, documented in SolMan
• Weekly summary of completed work and open issues
• Proactive health check report once per month with recommended actions

Acceptance Criteria
• All tickets closed within the SLA we agree on at project start
• No transport or patch rolled into production without complete pre-testing evidence
• System availability maintained at or above 99.8 %

The engagement starts immediately and can evolve into a long-term retainer if the first month runs smoothly. Let me know your availability and a brief outline of similar technical SAP support you have handled before.