Work From Home Online-Part Time Data Entry Clerk / Typing / Remote Customer Service
Budget: $15 – $25 USD
The Customer Service and Data Entry position will manage communications with clients, train on platform functionality such as email, social, blogging, creating website edits and more. As a Customer Onboarding Specialist, client communication and relationship building will be critical to your success. Strong organizational skills and the ability to work on multiple projects simultaneously will be essential in this role.
Primary Responsibilities
• Lead exciting 1-to-1 or 1-to-many video conference calls with customers, assisting with the set-up and configuration of their newly acquired marketing tools
• Host periodic ‘checkups’ to ensure client adoption and success with their FMG Suite products
• Communicate with/respond to clients in an accurate and timely manner
• Exercise patience and understanding when the subscriber is frustrated or not understanding the setup process.
• Ability to set proper expectations with subscribers throughout the setup process.
• Work with the Customer Service tools (Salesforce, FMG Suite’s Advisor Admin, Google Suite, Acuity Scheduling) to move a subscriber through the setup process.
• Provide feedback to management on the efficacy of the Customer Onboarding Specialist position.
Qualifications
• Prior customer service or support experience
• Highly organized
• Excellent communication skills, both written and verbal. Customer On-boarding Specialists must communicate clearly and professionally with all customers.
• Strong interpersonal skills. Customer Onboarding Specialists must form positive relationships with each customer throughout their on boarding process.
• Strategic thinking. Customer On-boarding Specialists must strive to understand each customer's unique organization in order to lead an amazing on-boarding experience.
• Experience working with Salesforce and Acuity Scheduling preferred
Additional Information
Our Benefits
• Continuous training
• Flexible shift model
• Home office
• Above average vacation days
Primary Responsibilities
• Lead exciting 1-to-1 or 1-to-many video conference calls with customers, assisting with the set-up and configuration of their newly acquired marketing tools
• Host periodic ‘checkups’ to ensure client adoption and success with their FMG Suite products
• Communicate with/respond to clients in an accurate and timely manner
• Exercise patience and understanding when the subscriber is frustrated or not understanding the setup process.
• Ability to set proper expectations with subscribers throughout the setup process.
• Work with the Customer Service tools (Salesforce, FMG Suite’s Advisor Admin, Google Suite, Acuity Scheduling) to move a subscriber through the setup process.
• Provide feedback to management on the efficacy of the Customer Onboarding Specialist position.
Qualifications
• Prior customer service or support experience
• Highly organized
• Excellent communication skills, both written and verbal. Customer On-boarding Specialists must communicate clearly and professionally with all customers.
• Strong interpersonal skills. Customer Onboarding Specialists must form positive relationships with each customer throughout their on boarding process.
• Strategic thinking. Customer On-boarding Specialists must strive to understand each customer's unique organization in order to lead an amazing on-boarding experience.
• Experience working with Salesforce and Acuity Scheduling preferred
Additional Information
Our Benefits
• Continuous training
• Flexible shift model
• Home office
• Above average vacation days