Technical Support L1 - Apilayer
Budget: $15 – $25 USD
We are looking for experienced and professional individuals to provide high quality technical support to customers of apilayer, a leading provider in APIs and web technologies.
The duties include but are not limited to the following:
Account administration and assisting customers with purchases / renewals
Cooperating with the customer success team to ensure users have the best possible experience with our products
Offering guidance and feedback to customers on product usage and best practices
Addressing incoming inquiries from users and answering questions with efficiency
Responding to customer requests, requirements and needs with flexibility, understanding and politeness
The requirements are 1 to 2 years experience in the following:
Customer support experience / General customer support skills
CRM suite knowledge (Zendesk preferred)
Native or equivalent English language skills as well as proficiency in communication with customers
Talent for identifying problems and responding to them efficiently
Ability to handle inquiries with speed and efficiency
Flexibility + being able to adapt to working with our wide range of services
The duties include but are not limited to the following:
Account administration and assisting customers with purchases / renewals
Cooperating with the customer success team to ensure users have the best possible experience with our products
Offering guidance and feedback to customers on product usage and best practices
Addressing incoming inquiries from users and answering questions with efficiency
Responding to customer requests, requirements and needs with flexibility, understanding and politeness
The requirements are 1 to 2 years experience in the following:
Customer support experience / General customer support skills
CRM suite knowledge (Zendesk preferred)
Native or equivalent English language skills as well as proficiency in communication with customers
Talent for identifying problems and responding to them efficiently
Ability to handle inquiries with speed and efficiency
Flexibility + being able to adapt to working with our wide range of services