Senior Business Analyst

We are seeking an experienced and detail-oriented Business Analyst to act as a bridge between business units and IT teams. In this role, you will lead the documentation and analysis of business requirements, map existing processes, and support the design of effective technical solutions. A proven history of meticulously documenting processes is essential, and Salesforce experience is highly preferred.
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Essential Duties & Responsibilities:
• Requirement Gathering & Analysis:
o Collaborate with stakeholders to capture and analyze detailed business requirements.
o Conduct interviews, workshops, and meetings to elicit and validate business needs.
o Identify gaps and opportunities for process improvements.
• Process Documentation & Mapping:
o Develop comprehensive documentation including use cases, process maps, flowcharts, and data mapping diagrams.
o Maintain up-to-date records of business processes, ensuring clarity and consistency across teams.
o Propose enhancements to streamline workflows and support organizational efficiency.
• System Design & Coordination:
o Translate business requirements into clear, functional specifications for technical teams.
o Work closely with IT to design and implement system enhancements, ensuring solutions meet business objectives.
o Assist in coordinating system testing, validation, and quality assurance processes.
• Stakeholder Engagement & Communication:
o Act as a liaison between business users and IT, ensuring effective communication and alignment.
o Facilitate meetings and workshops to discuss process changes and system enhancements.
o Ensure all parties are informed of progress and any adjustments needed throughout the project lifecycle.
• Continuous Improvement:
o Advocate for best practices in business process documentation and system analysis.
o Monitor and analyze process performance, recommending improvements to increase efficiency and effectiveness.
o Stay current with industry trends and emerging technologies, with a focus on Salesforce enhancements.
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Qualifications & Experience:
• 3+ years of experience as a Business Analyst or in a similar role, with strong documentation skills.
• Proven ability to document business processes and translate business needs into technical requirements.
• Salesforce experience is highly preferred, including hands-on exposure to configuration and system support.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong analytical and problem-solving skills, with the ability to work collaboratively in a dynamic environment.